This is with respect to my mother's iphone 6s which heated up and stopped working last week. We have shown it to apple care in india as it is still in its 1 year warranty period.
But they have been extremely uncooperative, claiming that nothing can be done as they phone has been 'tampered with'. My entire family is an apple user (Writing this complaint on my mac) and we have never faced issues that apple has not resolved amicably. I was very excited to but the new iphone 8 when my mother is facing complete loss of not only a phone but most importantly contacts, photos and documents.
I assure that the phone has absolutely not been tampered with. We are very well aware of the warranty policy because from iphone 5s to iphone 7, we have them all in our family. We are honest customers who would never even think of doing any kind of malpractice. We would not even know how to tamper the phone or what that even means. I kindly urge you to look into the matter, as we are getting no support from the india team or apple customer center.
The details of the apple complaint no. Is - repair # g[protected] and apple care case id:[protected] Was this information helpful? | 
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