Apple India — pathetic service

Address:

Jaipur, Rajasthan, 302023

I am your pain ful customer who purchase iphone device on 16.7.2018, after listen a lots of brand values.
Phone occur some camera problem in 20.5.2019 and submit my device in your care jaipur 21.5.2019.
The service center person check my device in front of me and dissemble and assemble, and he said this problem occur from hardware therefore we will have to move this handset in bangalore.
After 4-5 days back i got call from service center and he said "that your device will not repair due to some internal tempering"

Q1: if phone tempered ' why did call log in warranty?
Q2: why did you staff determine my problem and assure to me swap without any discrepancy?

Work order: jai[protected]
Customer id: 428523
Name: jitendra maholia
Product: iphone 8 plus
Model: iphone 8 plus, mm, 64gb, gold
Serial number of device f17wqrscjcm1
Pop: 16.7.2018