Apple India — phone not resolution not getting resolved service centre not supporting

Maple care vashi, they are only humiliating they took the defected phone on 13/11/2018 and since last 5 days we did not received any communication neither alternate handset was provided, while we visiting them again on 18/11/2018 job number vah[protected], mobile serial number - dntsl7s4hg7f they are forcing me to accept mobile without resolving the problem which we cannot, kindly look into the same and get this resolved. I am loyal customer to apple but seem, the issues are not getting resolved and my wife is without any phone for last 5 days

Regards
Pawneet singh jolly
91 [protected]