Apple India Private Limited & Icare Store — Poor level of consumer service.

i has purchased an apple iPhone 5c less that 6 months go. There was a technical glitch in the product which require me to submit the same to a nearby iCare store to have the phone replaced (The warranty period had not yet expired). The store promised me a replacement within a maximum of 3 working days. I submitted the phone on 23rd March and as at 2nd April had not yet received the same. The customer service is absolutely pathetic. You have to spend time talking to around 10-15 executive before they give you the number of a senior personnel who can assist you. The senior personnel i had spoken to seemed absolutely clueless and didn't seem to have anything in his control. Finally, when i pressed saying that i would claim remote damages for disruption in work, they told me that they would give me a stand-by device. Thus, the returned my original phone to me (i do not get the point of submitting my phone in the first place if the procedure for the replacement could have been initiated without submitting the damaged phone). And my original phone is not even getting charged now rendering it useless. I do not expect this quality of customer service from the best company in the world! Also, i am looking to claim remote damages for the disruption in my work and mental agony that i have put through.