Apple India — software ios 10.3.3 compatibility issue with iphone 6 hardware — frequent hanging issue.

Address:	122001
Website:	www.apple.com

With ref. To case id:[protected]

Simran kapoor from apple inc. Bangalore is handling my issue but i am chasing her on contact no.[protected] — extension no. [protected]since last 2 days but there is no call back from her so far.

Again i lodged a complain with case id :[protected]Dated 28.07.2017) as i didn't get any resolution from m/s apple inc.

Issue : apple software ios 10.3.3. Compatibility issue with iphone 6 hardware — frequent hanging issue. My iphone 6 device became a scrap since when i upgraded ios sent by apple inc. This issue is because of apple inc. And not acceptable to me. Apple inc. Is completely responsible for software ios compatibility issue with iphone 6 hardware. If it not supporting than why apple released updates???

If my issue is not addressed shortly — i will be taking this matter to court of law as with no fault of mine — why should i suffer???

Please read below by which i raised my initial complaint to m/s apple inc.

Hi,

I, anil kumar sharma, had purchased i-phone 6 having imei no. [protected] vide invoice no. Ri-602 dated nov 9, 2014 from m/s unicorn post media solutions pvt. Ltd. M2/43, dlf phase-2, gurgaon, haryana (India).

Since last couple of months, i am observing that my i-phone 6 is frequently hanging i. E. It hangs after every 30 sec. I am not able to use it properly. It seems that its hardware is not supporting the software.

I am using ios 10.3.3 version.

I am a regular customer of apple products so request apple inc. To address my issue without any delay. Sincerly request m/s apple inc. To replace my phone as its the issue from apple not from my end.

Appreciate an early revert.

Thanking in advance.

Regards,

Anil kumar sharma
Mobile no. — +91-[protected]