I am writing to express the poor support from iphone team. Last 21 days am calling customer service line (Continuously we following up daily) case no[protected]
I had originally purchased an iphone 7plus 32 gb gold color mobile at chennai mobiles-coimbatore at 26th september 2017. On 1st october 2017 we found issue with phone mic.
Taken mobile on 2nd october for service centre (Apple care-coimbatore). They have updated new software ios version (11.0.2) and taken for observations. After 3 days they confirmed observation in good condition with report. So i took back the mobile.
After two days again the issue appeared, so taken back the mobile for apple care-coimbatore. They heard the issue and provided service report, mentioned as issue found. Next day they sent the mobile to bangalore main branch for repairing.
After 1 week i received the mobile with front screen with mic replaced. On 12th october i received the mobile with working. After three days again the issue found on 15th october. So taken 4th time to shop with same mic issue. They have recorded the issue and forwarded again to bangalore main branch.
Meanwhile from 2nd october i was contacting apple customer support nearly 30 calls above. Senior associates mrs. Asma[protected]and extn[protected]. She knows the issue from day1.
Also mr. Ahmed[protected] ext-[protected]). Knows about this issue.
Even now last full week mobile was kept in bangalore unit and repairing the mobile.
Handed over the iphone 4th time on 16th october 2017 and sent the piece to bangalore main branch for repairing the same. Many times i given voice call to asma and ahmed. No response yet.
Received the iphone yesterday 25th october 2017 without any repairing from bangalore team. Today we found the same speaker issue with iphone.
We totally unsatisfied with service support and updates. Was this information helpful? | 
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