Apple India — Very bad show by the Apple store of siliguri outlet

Address:

Jalpaiguri police station more

I was interested in purchasing an apple iphone 12 of 128 gb purple one. I contacted the city center Apple store of siliguri west bengal on 11th of July 2021 (Sunday) which was my nearest outlet, I was told that they has the product I needed and need to book the product with an amount of Rs 2100/- so that I can come any day aftewards and collect it on full payment and they will sen me the link for payment of booking amount, as I waiting for the link for payment but I didn't receive any therefore I thought of visiting the store the immediate next day i.e Monday 12th July 2021, when I reached there I was told the product is already sold to some other customer. Now what I was told is that they had another Apple store at sevoke road siliguri west bengal and they had the same product with them which is almost 3km to 4 km from the previous store, I was told to visit that sevoke road store on order to book the product before it gets sold. I immediately rushed to that stored an book the product with an amount of Rs 2100/- as I was told by the store personel and I received the bill for that amount through whatsapp, now again when I visited the store on 17th July 2021 in order to purchase my booked product I was being misguided by telling that they received an call that the customer wants to collect the product from the other store present at city center siliguri and therefore they had shifted my booked iphone 12 to that store, unnecessarily they were harashing us on purchase of the product. Lastly after wait of 2hours I was being informed that they had sold the product which was booked by me to some other customer and they are unable to give me booked product and asked me to claim the booking amount through mail which I had paid.
It is very painfull to say that such type of behaviours are being rendered by the Apple store present in siliguri west bengal.
Kindly look into the matter so that this may not repeat with any other customes.
It is a very shameful act.
The reputation of apple is being at stake.