[Resolved] Croma Portable Ac 1t Crc1067 — FAULTY PRODUCT | |||
I BOUGHT A PORTABLE AC, WITH 1 YEAR EXTENDED WARRANTY, FROM CROMA, CHENNAI, IN FEBRUARY 2013. AFTER A FEW DAYS O[censored]SING IT, I FOUND THAT IT WAS FAULTY. COMPLAINTS WERE MADE TO THE CROMA CUSTOMER SERVICE AS FOLLOWS : 1. CHN210413FS00004 ON 21.04.2013 2. CHN030513FS00003 ON 03.05.2013 3. CHN190513FS00008 ON 19.05.2013 4. CHN220713FS00003 ON 22.06.2013 & 01.08.2013 EVERY TIME I COMPLAINED, A NEW PERSON CAME FOR SERVICE AND THE PROBLEM HAD TO BE EXPLAINED EVERY TIME. EACH PERSON GAVE THEIR OWN OPINION, PROMISING TO TAKE A LOOK AT IT AND CLOSING THE COMPLAINT CASE A FEW DAYS LATER, SAYING THAT THE SERVICE HAS BEEN COMPLETED WITHOUT TAKING ANY ACTION AND SOLVING THE PROBLEM. I HAVE REPEATEDLY REPORTED TO THE LOCAL SERVICE MANAGER, MR. LAKSHMANAN, WHO PROMISED TO SOLVE THE ISSUE OR REPLACE THE PRODUCT WITHIN 2 DAYS EVERY TIME I TALK TO HIM. THIS HAS BEEN HAPPENING FROM FEBRUARY 2013. I HAVE NOT BEEN ABLE TO USE THIS PRODUCT FROM THE TIME OF PURCHASE. I GOT THIS PORTABLE PRODUCT FROM MY OLD PARENTS WHO ARE SUFFERING FROM ASTHMA WHO REQUIRE HUMIDITY CONTROL IN THEIR ROOM. THEY HAVE GOT FRUSTRATED AND INSPITE OF THEIR ILL-HEALTH, THEY HAVE DIRECTLY GONE TO THE LOCAL CROMA SERVICE CENTER & HAVE COMPLAINED. I KINDLY REQUEST THE PROVIDER / MANUFACTURER TO EITHER REPLACE IT WITH ONE WORKING PROPERLY OR TAKE IT BACK & GIVE MY MONEY BACK. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I BOUGHT A CROMA PORTABLE AC, WITH EXTRA 2 YEARS EXTENDED WARRANTY, IN FEBRUARY 2013 FOR MY PARENTS. WE HAVE NOT BEEN ABLE TO USE IT SINCE THEN BECAUSE OF A FAULTY PROUCT WITH MANUFACTURING DEFECT. REPEATED COMPLAINTS WERE MADE TO THE CUSTOMER CARE / SERVICE PERSONNEL AND EVEN DIRECTLY TO THE SERVICE MANAGER, BUT IT WAS AND STILL IS ENDLESS. DIFFERENT SERVICE PERSONNEL CAME EACH TIME, TO WHOM THE PROBLEM HAD TO BE EXPLAINED FROM THE BEGINNING, AND SERVICE MANAGER IS STILL MAKING FALSE PROMISES TO TAKE IMMEDIATE ACTION.
LAST WEEK, SERVICE PERSONNEL AND SENIOR TECHNICIAN LOOKED AT THE PROBLEM WITH THE UNIT AND THEY HAVE CONFIRMED THAT IT IS A MANUFACTURING DEFECT AND THAT IT IS FAULTY. 2 DAYS LATER, MR. VIVEK FROM CROMA CUSTOMER SERVICE CENTER CALLED US AND HAD PROMISED TO REPLACE THE EXISTING PRODUCT WITH A NEW ONE. THERE HAS BEEN NO ACTION IN THIS REGARD TILL NOW.
TO THE CROMA MANUFACTURER: EITHER REPLACE OUR UNIT WITH A NEW AND THOROUGHLY TESTED WORKING PRODUCT OR RETURN BACK OUR MONEY.
LAST WEEK, SERVICE PERSONNEL AND SENIOR TECHNICIAN LOOKED AT THE PROBLEM WITH THE UNIT AND THEY HAVE CONFIRMED THAT IT IS A MANUFACTURING DEFECT AND THAT IT IS FAULTY. 2 DAYS LATER, MR. VIVEK FROM CROMA CUSTOMER SERVICE CENTER CALLED US AND HAD PROMISED TO REPLACE THE EXISTING PRODUCT WITH A NEW ONE. THERE HAS BEEN NO ACTION IN THIS REGARD TILL NOW.
TO THE CROMA MANUFACTURER: EITHER REPLACE OUR UNIT WITH A NEW AND THOROUGHLY TESTED WORKING PRODUCT OR RETURN BACK OUR MONEY.
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