[Resolved]  Eureka Forbes / Aquaguard Infinity — Product Not Installed Even After 1 month of Purchase

Address:Maharashtra

I bought a Aquaguard Infinity Model through a Sales Executive of Eureka Forbes who came home and took the order. He was so nice while taking order. Th real face of the company came after i received the product.

There was no follow up or call on the installation. I called up amny times @ many numbers and lodged complaint with customer care as well. Till now there is no response. Everytime sme or other person will say it will be done in 2 days.

Its been 1 month now that the product is lying @ home without installtion. This is height of customer service. I have not come accross such fruad people in life. Even if they do the installtion in some days i really doubt their service in future.

At this point i think i have wasted my money.

PLEASE DO NOT BUY ANY PRODUCT OF EUREKA FORBES (ESPECIALLY AQUA GUARD). BE AWARE.
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Sir/Madam,

Please accept our sincerest apologies for any trouble or inconvenience we have caused you.

We deeply value your relationship with Eureka Forbes Limited and wish to provide you with the best solution to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation.

Please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online.

Or provide us with your service request number if you have already registered a complaint with us
Service request number ______________________________

This way we can ensure that our customer service personnel will address your issue immediately. For any further clarifications, please do contact write to us at: [protected]@eurekaforbes.com

Regards
Eureka Forbes Team

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