[Resolved]  Eureka Forbes — No installation/service after repeated request

Address:

Bangalore, Karnataka

Hello All,

I have been using Smart RO model of Aquaguard from Euraka Frobes. Recently I shifted location and asked for installation and service. Even after repeated call to their customer call 39883333, they have not sent their technician for installation and service. I have call the customer service several times and every time I am promised prompt service. But nobody turns up not calls to checks if the service request has been addressed. Fed up with their nasty service, called again the customer care and asked to talk to manager. They gave me a mobile number and the concerned person is someone named Shyam. I am not sure if this is genuine contact no. Nobody picked the call on the given mobile number. I called the customer care again and asked to talk to authorized person on the same line. They put me on long hold and nobody responded. Oh! I forgot to mention, I have an AMC with Euraka Frobes for service and repair and it costs me around Rs 5000.00 per year. This is additional to the some Rs 8000/9000 (almost 5/6 years back) I spent for installation.

Yes, I am going to throw away the water purifier. If there is some problem or something, that can be explained and understood. Despite repeated promise of speedy service, nobody is bothered to check if the request has been addressed. I am really disappointed with Euraka Frobes and lets not talk about the customer care executive.

I would recommend people NOT to buy water purifier from Euraka Frobes. Does not make sense to buy a can of water everyday when a working water purifier is lying useless.