[Resolved]  Eureka Forbes — Denial in providing service / AMC for water purifier

Eureka forbes/ water purifier (compact model) — Water is not coming when we start the purifier

I tried lot of on customer care help line but nobady pick up the call. Ihad purched the water purifer three month back, yesterday when we start our purifer but water was not coming even u checked the water pressure but their was no problem. plz can u atten this complain.
Following are the details
Model-Compat
Customer Name- Vinod Kore
SAP code no.[protected]
Contact no- [protected]

Dear Ma'am / Sir,

We bought a Eureka Forbes water purifier viz. Aqua Guard Model Compact on 18/09/2011. After completion of one year of warranty period, we started getting number of calls for providing AMC of the water purifier. We paid Rs.1, 250/- towards one year Service Contract of Water Purifier AG Compact w.e.f. 18.08.2012 - 17.09.2013 vide Invoice cum Contract Receipt No.1248 dated 17.08.2012 from M/s Aqua Clean Service, Add: B/586, RM-1193, Link Road, Near Oshiwara Deport, Jog.(W), Mumbai - 400 102 / Belapur Service Centre No.[protected] / [protected], who claimed to be authorised service provider of Eureka Forbes Company.

But now when we call up for service of the water purifier since last two weeks, they are non responsive. They explain number of excuses like technician is sick today/ he will come tomorrow / he is on the way, today he met with an accident / tomorrow he will definitely come etc..

Till now none has attended our complaint. Kindly advise us what to do. Are they fake people, who have conned us.

Please advise us the appropriate forum to approach, so that strict action be initiated against these fraudsters.

Thanking you.

Yours faithfully

Ashwani Kr. Shukla
(M) - [protected]
[protected]