[Resolved]  Hindustan Unilever Limited, — Worst Customer Service for accessories

Hindustan Unilever - Pureit — Improper services

My name is Dr Hemang Desai and I am using Pureit since last one and half year. Problem arises every time at the time of changing of baterry kit. We are at Rajkot and your call centre is at Ahmedabad. There is no facillity to purchase baterry kit from Rajkot. So every time we have to call to your call centre and they are not responding for 4 - 5 calls and we have to wait for 15-20 days to change a baterry. Though local person at Rajkot have parts in stock, he can not sell it to us on our request directly without instruction from your regional office. There must be local dealer, from whom we can buy new parts without informing you at call centre.

Dr Hemang Desai
Rajkot.

Hi, This is MAYURESH M MORE from panvel.I am running to medical&general shops in panvel.I am not satisfied with the distridutor of Hindustan uniliver you have appointed in panvel.One of my medical shop is just starting a week before.But still no one has come to visit to the shop for taking the order.I have to called them almost 2 to 3 times a day for visiting the shop.All the time they given me the answers like someone will come today evening, tommoro or day after tommoro.AND THE MOST IMPORTANT THING IS THEY ARE NOT VISITING TO MY OTHER SHOP NOW ALMOST EOR ONE MONTH.All the time we have to call them for sending the salesman to the shop.they are allways gives us the excuses.I hope u will take the option as early as possible.the official distributor`s name for hindustan uniliver in PANVEL is PATEL DISTRIBUTORS.

damage of filleter

Hindustan Unilever — service charges

at the time of installation of new pureit water filter, i was assured that no service charges will be levied at the time of changing new germkill battery at my home but i had to pay Rs 30/- at the time of change of germkill battery on 26 November 2010.

Dear Jaya Paltan,

This is with reference to your below mail and the concern you have with query regarding your Pureit .

First of all, we would want to thank you for taking the time and effort to reach us on your concern.
As we can see from the mail that you have already contacted our customer care and have registered a complaint there .Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to reply to this mail or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit  Team

Hindustan Unilever Pureit — Customer Service PureIt

I am a PureIt user and am utterly disappointed with the customer service of this company. I had ordered a PureIt germkill kit and it was delievered the next day. Right after that the filter stopped working. It would not filter water and the stopper in the middle compartment seems to be broken (as per the engineer who changed the kit). I have registered 3 complaints with the PureIt helpline but to no avail. I had called back twice to confirm they had registered a complaint and was told that it was registered. To add further, everytime I called after that I was told that the complaint was not registered. Today, 24th March, I called at 7:30pm and spoke to a customer service rep, was told that the complaint was not registered and that they will take it again. To my disappointment, when I called again, I was told that the complaint was not registered. And when I told the rep that i would complain to the consumer forum, i was told that I may go ahead and do so.

This is heights o[censored]nprofessionalism and that too from a company like HUL.

I would like someone to contact me regarding this, otherwise I will take this up legally.

PS: I have not received a single sms regarding my complaints.

Lakshman
+[protected]
A Dissatisfied PureIt user.

I finally got this fixed. I spoke to a manager at customer service and got this addressed on priority. To my suprise, i received 4 phone calls asking about the issue with the Pure It fiter.

Dear Sir,
This is in response to your mail regarding your Water Filteration Problem.
It was Our privilege to speak to you.
We would like to thank you once again for taking the time and effort to reach us.
We would once again apologies for the inconvenience caused to you.
Our Service personnel had visited your place and rectified the Water Filteration Problem upto your satisfaction.
We would also request you to confirm us regarding the resolution of your concern.
You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected]

Rest assured of continued support always,
Regards
Pureit Team

Hindustan Unilever - Pureit — Worst Customer Service

This is with regards to the germkill kit of Pure it by HINDUSTAN UNILVER LTD.


This is one of the worst customer service I have ever been through in my life. These guys have zero respect towards customers, they never deliver your GermKill Kits, million times you got to call them which by the way goes to automatic response and if you try to contact them through their website, response is zero there too.


This is product which is used for daily purpose (water) they cannot delay, wherein in my case it is still not delivered at all.


I am regretting so much to waste money on this product, I would suggest friends no one buy this, its a stupid product first, and secondly one of the worst customer service you will every get.


Points I noted:
1) Problem started from first day itself i.e. the salesman who came home and delivered the product has not given us the bill, its almost nearly 2 yrs now.
2) Germikit delivery boys have no decency how to behave with customers.
3) You order germikits, and they don’t just come home nor call and ask address, they keep giving missed calls for you to call them.
4) These boys are not taught how to behave with customers, woman at home are never safe if they are alone.
5) They demand extra fees.
6) These delivery boys are not from company, they are from local agencies who are least interested in customer service nor have decency to behave with customers.


I strongly recommend people not to buy this product, 1 or 2 more thousand you get nice filters or lot of other automatic products are available in market, go for it...

Dear Sir,
Thank you for taking the time and effort to reach us on your concern. On behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We will be keen to get your issue resolved on top priority. Please do forward your contact details so that the issue can be resolved up to your satisfaction.
You may reach us,
1. By replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com )
Manager-Consumer Communication & Analytics