Hindustan Unilever Limited-Pureit — service not provided

Address:

Jaipur, Rajasthan

I have purchased a pureit of hindustan unilever in the month of August'2012.
I had filed a complain on customer care of HUL on [protected] on 21 october whereby i was told that my complain has been registered for germkill kit and will be suppplied in next 72 hours. I did followup of same on 22,23,24,25,26 october and till date i am been assured continuously that my germkill kit will be provided in next 48 hours.
I am also receiving messages from customer care on my cell no. [protected] as follows:
- Dear customer your complain no.[protected] has been attended......nobody came to attend the complain.
- Dear customer your complain no.[protected] has been attended......nobody came to attend the complain.

I was told by Pureit service provider (cell no. [protected]), that they are not having germkill kit in stock on 25 and it is about to come.The company is still to send them the same.
I was told by Pureit employee Mr. Bhagat (cell no. [protected]), that they are not having germkill kit in stock on 25 and it is about to come.The company is still to send them the same.Today he gave me his senior no. Mr. Varun Mehra ([protected]), but after calling him continously he is not picking the phone.

I am suffering mentally as well as hygenically due to bad service of pureit people. They give big claims on T.V promos that whoever finds fault in the quality of water will get rs 1 crore prize. Now what prize will they give in finding fault in there service.

Please help me.I cannot tolerate the mental tension caused by the service of HUL.

Regards

Dharmendra sharma
[protected]