Apps Daily — Bogus service and no info on the repair of my cell

Address:	Mumbai City, Maharashtra, 400072
Website:	appsdaily.in

My Sony Xperia Z1 was water damaged and so registered complaint on 29th August and I was told that their representative will collect the phone from My Bhayander Office in 07 working days which was not done and after a tedious follow up I was told that their person had visited my office on 6th September at 11.00am and as I was not present he did not pick my cell, this is totally bull crap as I was present the whole week in the office and when asked why did their executive did not called me before pick up they told me that their executive forgot to call(can you all believe it) and so the pick up was declined and they will arrange a another pick up .
so waited for their pick up for 20 Days still no news from them so on 25th of September went to their service centre in Chandivali and submitted the phone.
the case intimation Id I got is 2710936 and I was told that they will repair the phone and if the phone does not get repaired they will give me a brand new set, and als0 the receptionist gave me his number ([protected]) and told me to stay in contact for further updates.

so After their so called 20 working days tried to contact the above said whats app number for the updates he told me to contact on [protected] &[protected] and told me to contact them for the updates.
which I did and on 03.11.2015 they told me that they will be replacing my handset and the new handset will be delivered to me by Thursday 08.11.2015 I also insisted that they put the same in writing on which he told me not to worry and trust them.
So as Thursday was Diwali I waited till 12th of November both the numbers are till now switched off so I also visited their service centre in Chandivali on 17th of Novemberand again I was told the same thing that The sony people have dispatched my phone and they will be receiving it by 18th November and will be delivering it to me by 19th and also gave me contact no of their service fellow Mr.Bhuwin and told me to remind the same on 18th Morning.
so since 18th I am trying Mr.bhuvin but he is not picking any calls and also today i.e on 23.11.2015 tried calling their Customer care but they also don't know status of the phone and their representative Mr, , Karan shah told me to wait for 20 working days from 25th September as per him 20 working days are not still over and so he also told me that he has registered my coplaint in fast track service of theirs and when I asked the complaint number he kept disconnected the call.