Apps You Need — appsyouneed fraud - not able to contact via mail/call

Biswarup TheTourist

from Kolkata, West Bengal

Address:	Unnao, Uttar Pradesh, 700124
Website:	www.appsyouneed.in

Last year, i had bought samsung j7 prime and took insurance from apps you need for any type of damage (Internal / external) along with extended warranty.
Still my phone is covering valid insurance from apps you need.

Few days, same phone (Mentioned above) accidentally damaged. I had tried to log a claim using web/apps. Both were not working. I was continuously getting connection error. Then i had tried to mobile shop for problem resolution. They had informed me apps you need customer care number. I had contacted and they had logged a claim after listening full story. They had requested me to upload all the required document within 14, details shared by mail.

Once i checked my registered mail box, i found that i have received mail from them, asking for all the document upload. But surprisingly none of the links are working. Even all the mail-ids shared within same mail (Received from apps you need customer care) are not working. Domain not found error is getting continuously. Then i had tried to contact customer care again. But i am continuously getting busy from their side and phone is getting disconnected.

They have specifically mentioned that i have to upload all the documents with 14 days from claim issuance date. But even after 5 days, links are still not working.

I can clearly understand that they have cheated me. I am not sure where to address this same issue for perfect resolution. Please advise.

Thanks,
Biswarup ([protected])

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Apps You Need customer support has been notified about the posted complaint.

Nov 26, 2017

Updated by Biswarup TheTourist Last year, I had bought Samsung J7 Prime and took insurance from Apps You Need for any type of damage (Internal / External) along with extended warranty.
Still my phone is covering valid insurance from Apps You Need.

Few days, same phone(mentioned above) accidentally damaged.I had tried to log a claim using Web/Apps.Both were not working.I was continuously getting connection error.Then i had tried to mobile shop for problem resolution.They had informed me Apps You Need customer care number.I had contacted and they had logged a claim after listening full story.They had requested me to upload all the required document within 14, details shared by mail.

Once i checked my registered mail box, i found that I have received mail from them, asking for all the document upload.But surprisingly none of the links are working.Even all the mail-ids shared within same mail(received from Apps You Need customer care ) are not working.Domain Not found error is getting continuously.Then i had tried to contact customer care again.But I am continuously getting busy from their side and phone is getting disconnected.

They have specifically mentioned that I have to upload all the documents with 14 days from claim issuance date.But even after 5 days, links are still not working.

I can clearly understand that they have cheated me.I am not sure where to address this same issue for perfect resolution.Please advise.

Thanks,
Biswarup([protected]@gmail.com)