[Resolved]  Apps You Need — Delay in cheque

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.appsyouneed.in

CIN - DFEB23023

My phone S7 Edge was picked up on 18th February for repairing a simple screen damage and subsequently after tracking the claim status on the website it was mentioned there that my phone was picked up today and it will be repaired and delivered to me by 10th March.

I checked the claim status again on 27th February and was surprised that there has been no change in the status and the repair work has not been initiated at all.

I raised a complaint on the website conveying the same that the repair has not started yet despite passing of 10 days since pick-up.

On 1st March, I receive an SMS and E-mail mentioning the following message - " Your handset is under total loss and kindly keep your documents such as Original handset invoice and cancelled cheque with accessories as headphones, charger, original box and data cable. Our courier boy will take 3-4 working days and pick the same. Once we receive all the accessories we will dispatch the cheque within 60 days. "

I got shocked to read the above message as my phone had suffered damage only to the screen and the phone was working fine. Only the screen had to be repaired and returned. This was absolutely wrong evaluation by them that too after awaiting 10 days.

Then I receive another call that your cheque is ready Sir. You will get depreciated amount of 60% of invoice value now so send the salvages of the phone - accessories, phone box, original invoice, cancelled cheque and we will send you the cheque immediately. This person told me that he was calling on behalf of New India Insurance and gave me logic that they will give me 60% of the invoice value as it has crossed 180 days period and it's more money for them compared to the screen repairing cost of Rs 15K of the Samsung S7 Edge. I got surprised why they are pushing for me to send the remaining items. I got calls from courier guys about the reverse pickup of my remaining items. I gave up and decided to opt for the cheque.

On 6th March all the items were picked by Ecom Express guys and today is 25th March. The call center guys are hopeless and keep repeating that it will be sent within 60 days. There is no accountability. Nobody gives the contact no of any of the YMS officials. This company works completely in the dark without letting the customer know anything. The complaints are useless as you only get a moronic reply from some 10th fail person looking at the flowchart on their screen.

Having read several other complaints of the customers on this forum, I have no hope of getting the cheque even after 60days.

Let's see how this pans out.

And I am also amused at seeing the fake resolved cases' update on this website. I guess the company is paying this website to get a better 'RESOLVED' cases share. If you read the resolved cases details and dig further on the appsyouneed.in website with the details of the CIN No. you will find that the cases are still unresolved in most of the cases.