[Resolved]  Apps You Need — Phone not returning back

Address:Kota, Rajasthan
Website:www.appsyouneed.in

CNJUN20157My cin no DMAR13799 docet no:[protected], Hi Team, now this is not acceptable at all. You guys have asked for 15 working days and again you raising a mail for 25 working days, you guys have already took hell lot of time to repair my cell phone. You Guys have given me assurance of dispatching the phone in 1st week of june, now it is already 4th week going on, you haven't dispatch my phone.again you asking for more days. Just give me a reason why should i trust you again, when you guys have already made fake commitments and hampered my experience with you. It is my humble request to you, no taking future time, kindly repair my phone and dispatch to me asap and on urgent basis. It is the 96th day going on after Pick up. kindly stick to your policy and solve my problem without making it more complicated.
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Sep 1, 2017
Complaint marked as Resolved 
Apps You Need customer support has been notified about the posted complaint.
Verified Support
Jul 07, 2017
Apps You Need Customer Care's response
Dear Claimant,

We apologize for inconvenience caused to you. Your handset is at service center, It's taking time because your handset was repaired once by service center but it fails in QC test, So it sent again to service center for proper repairing and you will be apprise if any new update comes in.

Thanks & Regards
AppsYouNeed
Verified Support
Jul 27, 2017
Apps You Need Customer Care's response
Dear Claimant,

Your repaired handset delivered at your registered address on[protected] by Delhivery Courier which tracking no. is[protected].

Thanks & Regards
Mukul Verma
Complaint comments 

Comments

Since Apps you need is TPA of New India assurance mail your issue to the grievance desk of NIA

Email:renjit.[protected]@newindia.co.in
E-Mail: customercare[dot]ho(at)newindia[dot]co[dot]in
The insurance company should deal with your complaint within 15 days.
If no resolution received mail to
[protected]@nic.in
[protected]@irda.gov.in

Do mention the below details while mailing to the above

Policy number
Claim ID
date of claim
email id, contact number

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