[Resolved] Apps You Need — Poor communication gap, Delay in response | |||
Date of incident :- 29 Nev 2016 CIN no : - D[protected] Complaint No's - CN[protected], CN[protected], CN[protected] . Incident :- On 29 Nov 2016, at around 8 PM i was going to home from my office ( STRYKER, VATIKA BUSINESS PARK, SEC 49, GURGAON) while coming out of lift on ground floor, i was reading my e-mails on my handset ( Samsung S7 Edge) suddenly somebody pushed me from back and my handset fell on the floor. when i picked it only white screen was visible. i took it to the samsung care where they told me that screen is broken which they don't cover under warranty. Complaint :- I have submitted my claim on 30 Nev 2016 to repair my handset( 9 months old Samsung S7 Edge ), My claim got approved but it went under "TOTAL LOSS". I don't know how come a screen broken handset can go to total loss and can't be repaired . anyways appsyouneed told me that they will issue a cheque less depreciation and salvage. so after paying 3K of insurance i will get half of my handset invoice on screen broken. The worst part i am facing from appsyouneed is there is nobody to assist me for my queries, on there toll free no they will assist you for claim submission or claim status only. for any other query every time i need to raise complaint which will take 48 working hours or more to get response. I request Appsyouneed to consider my complaint and help me in resolving my issues. Thanks. Was this information helpful? | |||
Mar 2, 2017 Complaint marked as Resolved My complaint is not resolved,
Poor communication, no responses, fake documents uploaded by company, check issued to me was of wrong account no.
Never ever recommend anyone about appsyouneed. Apps You Need customer support has been notified about the posted complaint. Verified Support Jan 06, 2017 Apps You Need Customer Care's response Dear Claimant, Greetings Your case declared as total loss by service center and between New India Assurance. As per service center your handset repair cost is higher than handset value so New India Assurance declared your device as total loss. Thanks & Regards AppsYouNeed Jan 17, 2017 Updated by Somesh Modi Hi Team, The declaration from Samsung attached by you does not contain the sufficient information. repair invoice and reference no is missing and there is no information regarding the damaged part. Also Samsung provides the estimated cost of repair in there declaration. Please provide the above mentioned details ASAP. Thanks  Verified Support Jan 25, 2017 Apps You Need Customer Care's response Dear Claimant, Your handset consider as total loss as per norms. Once we received your handset's Original Accesories, Original Box and Original Invoice then we will dispatch your cheque on your name at your registered address. Thanks for using AppsYouNeed Services, Regards AppsYouNeed Verified Support Mar 09, 2017 Apps You Need Customer Care's response Dear Claimant, As per our conversation the claim was settled and you had received the cheque. Thanks for using AppsYouNeed Services Warm Regards AppsYouNeed | |||
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