Apra Auto Complaints & Reviews

Sir
Bike Apache bechne ke liye bola Facebook ke madhyam se online check kiya 30, 000 rupaye ki bike thi lekin bahut let jukham samajh mein bad mein hai mere sath fraud ho chuka hai

Respected sir,

With the reference to the above subject
Tonight 9.00 pm we call a auto driver from ernakulam shivan temple to thammanam (Jawahar road) instead of rs.80/- he asked rs.150/- when i told him that its overcharge but he raise his voice and i was with my family so i dont argue with him and given rs.150/-.
Auto # kl-7 cq 265.

Regards,
Rajesh chandran. R
Mobile # [protected]

I have brought ns 200 on 14th apr 2017 in tirupur (Tamil nadu). The vsg motors are the dealers for all bajaj motors. It's gonna be a month after purchasing, they still didn't do registration in rto office. They were lethargically answering to the customer. Why you guys are giving dealer ship with this type of people's. Because of them bajaj loosing their brand value in services. I request you to take action against them immediately and make my bike to register in rto office asap.

Dear, I bought WAGON R LXI in month of May'2013. Engine number is K10BN4527087 & Chasis number is MA3EWDE1S00564939. Total km's run till date is only 28, 000 Km's. I suspect there is malfunctioning in my car as company fitted sterio was also discharging battery even car and sterio is off. Also cluch plates not working properly. Please do the needful. Wkr, Mohit Sharma. Mob: [protected]

Sir, I have Ertiga VXI, regn No. HR26 CB 0767. I have given my car to APRA Service Station, Gurgaon for solving problem in transmission on 24 November, 2014. At that time, adviser Arvind committed to get the car repaired in 1-2 days. Next day Arvind was on leave.But he confirmed me that car is OK and I could go to service Station to get car. When I went to Service Station, I was told that car is under test drive and I had to visit service station again in the evening. In evening service station was not able to give me car, saying that some problem was still there in the car. Next day Arvind called me up and told me that gear box had to be replaced. Even after confirming to those people to get the gear box changed on the same day, I have been waiting for my car. Today is 11th Dec, 2014. It is more than 18 days, I have received no date confirmation from service station till now. I have spoken to AGM-Mr. Alok Panday. This person has got no idea about the availability of part. He fooled for 15 days for this. Every time I talked to him, he committed for next day delivery. Then I talked to GM- Mr. Shelender. He has helped us by giving a car on 10th Dec. I have never seen this kind of poor service. I have Hyundai and Mahindra cars also. These two companies have never fooled me like this. I just want to know whether it was my mistake that I have gone to APRA. I will never recommend anybody to go to APRA. Kindly let me know when I will get my car back. Nirmal [protected]

I am writing this to express my dissatisfaction towards the services rendered by apra auto sector 14 gurgaon. I have been harrassed by apra over past one month. The car was given for service in the last month which had certain issues regarding CNG and missing. The same issues which are there with the car for the last 13 services done for this car. Today was the fifth time the car was sent with the same complaint within the month. Forget about this issue being resolved, kindly note the following points. 1. After the service the car was handed over with the same problems 2. Sent to the workshop for resolving the same issue again handed over saying engine tuning done, nothing changed. 3. The car ceased to move on CNG the next day, still the staff was incompetent to tell what was happening. 4. The car dint start early morning the next day, again sent to the workshop battery replaced and engine tuning done, nothing changed the next day the car ceased to move on cng. 5. moreover to top it all the fronttyre was replaced by the spare tyre and the punctured tyre was as it is kept in the car without even bothering to inform us.and the jack is also missing. This clearly indicates what kind of customer service is apra providing.I would rate you guys zero on any scale. I am totally disappointed and will escalate this mater to the highest levels in the organization.And make sure that you guys pay me even for the time wasted over a month. Ankit Madan [protected]

My following complaint sent on 18th Aug still remains unresolved: I would like to bring to your notice the following thing: Till about a month the car was running well. Suddenly I had experienced problem with the battery when I was driving on NH. Couple of times the problem occurred and I resorted to push start on all such occasions. During first free service, the car could not be started from the house. I pleaded help for on line service and requested for pick up since I could not start the vehicle. But Apra service center arranged for pick up of the car and done the service. During service (free first service) the battery was changed by the service people. But today I found that the changed battery was a local one and since I didn’t take vehicle for last 2 days the battery drained completely without even any LED indication. I used wires to start from other car but again struck on the highway. I made desperate call to service center but this time no response. Since I was on the road I called a local mechanic and I was forced to change the battery with a branded one at Rs.2800. bills and warranty card are available with me. I didn’t expect such approach from True Value and Maruti authorized service station. I believed only genuine parts are used in the car and the customers of True Value are paying premium amount for car condition to be intact. Now I request your goodselves to make good the loss incurred by me during the warranty period. I anticipate that company like True Value of Maruti would lend ears for a customer’s call. I didn’t have any option but to change the battery so that my work for the day does not suffer and in the absence of any reply from service station. Thanking you in advance.

I had given my car for repair after an accident 3 months, but after numerous back and forth with Apra dealership due to issues in the repair, I am yet to receive my car after the repair. Every time I call their service center, I am told that some part or other is yet to arrive, and hence it will take more time to repair the car. It has been extremely inconvenient to keep going to Apra center to get the repaired car back, in the last few months.

The registration number of my car is HR 26 AV 2839, which I had given to Apra Service Center in Palam Vihar, Gurgaon. I appeal to you to kindly look into the matter, and help my settle this issue.

Every day new damage / cheated things occurs, now the stepny have 2" bubble, as at the time of car sold they said car had all new tryes & one of the tyre replaced (completely new), I do not understand how its possible that Estilo VXI - abs model car only 6200 kms runs at the time of delivery on dtd.[protected] have so many problems. I want to do consumer court, pls tell how and where to contact, email id / phone. Ramesh Singh [protected]

Dear Mr. Sanjay Choudary / Jose / Ashokan / Mahi / Naresh Kumar / A K Das / Anita / Denny
Apra Auto, Sect-14, Gurgaon

This is regarding the same Gear problem I had faced today morning at 9:30 am when I was in my office way at Hero Honda Chowk, Gurgaon, the Gear lever completely jammed in neutral when I was stop for traffic at Hero Honda Chowk.
I had given my car to your workshop on 1 Dtd –[protected] – 02:27 pm – Kms-10,180, Job Card No. JC110027 & taken back on[protected]:50pm, Kms– 10,197 then in evening I went to lajpat nagar & then vikaspuri. In morning when I was in the way to office from residence my car (after serviceing / repairing from Apra workshop total 85 kms, and in morning it runs only 35 kms from vikaspuri to Hero honda, grg) Gear lever completely jammed the after spoken to Mr. Naresh Kumar I called to maruti help line no. 18004200 & Maruti Complaint reg. no. HR26BH[protected]:40am, Kms 10,283, Technicians were came from Apra auto at 10:, Technicians came from Apra auto at 10:20 am till then the gear lever jammed even I had tried so many times to shift gear in ignition on or off condition but still jammed. After some time I tried again to shift gear & its working. Your technician reached at the place and tried the gear its working. Now your technician dropped standby car[protected] at 12:00 kms – 27,978) at my office (near shani mandir, sohna steering, gurgaon) and taken back my Zen estilo VXI ABS car (kms 10,285).

Since I had purchased this car on dtd[protected] I was telling from same day so many times regarding the gear problem, but every week I was facing problem and every week I had continuos follow ups with you people,
I do not understand why there is so many problem occurs in the car when its runs only 6200 kms at the time of delivery. I had purchased this car in Rs. 3,05,000/- of year 2007 only because your sales person Mr. Ashokan / other sales person assured us that this company owned car (only used for showroom demo purpose) & it runs only 6200 kms, the car is completely new with all tryes / body. Whats the sense to buy so expensive 2007 model car.
Please keep this car with you if this car creates so many problem only in 10,000kms then what happens after 25,000kms or after warranty. I am really very disappointed / loosing faith on True Value. Where the maruti true value 120 check points gone , if this quality checks / procedure maruti follows then really I do not want this car back, at least I do not have lose more than Rs.3,05,000/-,Hundreds of follows ups by mail, phone calls, drop / receive car to workshop, justify the problem to different people like we make mistake to buy car, taking official off / short leave only for this very very good / less runs / totally untouch car.
Please check your record about how many times I sent you mails, calls, coming workshop only in 6 weeks times.

Please do the needful asap and some permanent solution.

Waiting for reply

Thanks & Regards

Ramesh Singh
[protected]



-----Original Message-----
From: [protected]@mail.com
To: [protected]@apraauto.com
Cc: [protected]@apraauto.com; [protected]@mail.com; [protected]@maruti.co.in
Sent: Fri, Apr 15, 2011 2:10 pm
Subject: Fwd: RE: Request Letter (New No.HR-26 BH-8144 , old no. WB 02 X 4289) ZEN Estilo VXI-ABS, Color-Yellow Lime


Dear Sir

My collegue went to your apra auto workshop sector - 14, gurgaon to give car, please check and rectify the below problems & inform asap when it will be ready.

waiting for reply

thanks & regards

Ramesh singh
[protected]

[protected]@mail.com
Fwd: Complaint - WB 02 X 4289 - ZEN Estilo, Color-Yellow Lime (Now Reg. No.Changed to HR26-BH-8144
From: [protected]@mail.com
To: [protected]@apraauto.com
Cc: [protected]@apraauto.com; [protected]@mail.com; [protected]@maruti.co.in
Date: Fri, Mar 25, 2011 11:20 am
[Attachment]


Dear Mr. Jose / Ashokan / Mahi / Naresh Kumar / A K Das / Anita / Denny

Hi all

As I told so many times regarding the problem in the Car regarding Gear & pickup, even on highway its doesn't have slow pickup when its run only 8500 kms total, When I bought meter shows only approx 6100kms, then how so many deffect found in this car, yesterday feels burning smell come inside & when i had stops the car and open bonut to see what happen there is some smoke, after 5 minutes i had start the car its running another is Alignment of car always get feeling left side down at the time of driving.

Please do the needfull asap 1. Gear 2. Pickup 3. Stearing Alignment 4. Burning smell during driving 5. on 19th March I was given insurance paper to endrose new Reg. No. HR26-BH-8144 (old RC- WB02-X-4289) in ICICI poliy to Ms Nijara at 3rd Floor, Apra Auto, Sector-14 but still do not have any information.

waiting for reply

Ramesh Singh
[protected]

-----Original Message-----
From: [protected]@apraauto.com
To: [protected]@mail.com
Sent: Thu, Apr 14, 2011 4:04 pm
Subject: RE: Request Letter

Dear Sir,

We are constantly following the stores deptt. to get the necessary parts arranged from MSIL, as they were out of stock. Store deptt have assured that by 16th Apr they will receive these parts. Subsequently we will inform you.

Regards,

Sanjay Choudhry
GM (APRA TRUE VALUE)
India's Largest & First ISO Certified True Value Showroom

+91 [protected]

From: [protected]@mail.com [mailto:[protected]@mail.com]
Sent: Thursday, April 14, 2011 3:15 PM
To: [protected]@apraauto.com
Cc: [protected]@apraauto.com; [protected]@mail.com; [protected]@maruti.co.in
Subject: Fwd: Request Letter


Dear Sir

its more than a week now after you / maruti engg. inspected my car, I had asked Mr. Das on 11th April when will I come to repair my car but he said to wait, I am facing more problems to gear shifting, Pickup car, I do not understand why these problems occur in a car which runs only 6000 kms only almost a new car & inspected 120 checkpoints by maruti enggs / yours staff only after a week after purchased the car. I had purchased this car on 22nd Feb. 2010 from your true value showroom & I had spoken / went to apra auto workshop for rectify / show the problem more than 10 times only in a month period, but the problem is still there and just waiting to get it done.

After these problems now I am getting feel is this really good to buy a car from true value?

Want to know is the problems remains same or get a better solution soon (as a day passed warranty expiry time gets closer).

waiting for reply asap

thanks

Ramesh Singh
[protected]


-----Original Message-----
From: [protected]@mail.com
To: [protected]@apraauto.com
Cc: [protected]@apraauto.com; [protected]@mail.com
Sent: Fri, Apr 1, 2011 2:20 pm
Subject: Re: Request Letter
Dear Sir

Please confirm when will we come to show car problem (WB-X02-4289 / HR-26-BH-8144 -Problems in Car pickup, Gear, stearing alignment, once burning smell during driving), as Mr. Ashokan told today morning that Maruti engg. is not coming today due to there off.

waiting for reply

thanks

Ramesh Singh
[protected]

-----Original Message-----
From: [protected]@apraauto.com
To: [protected]@mail.com
Sent: Thu, Mar 31, 2011 4:19 pm
Subject: RE: Request Letter
Dear Sir,

Its fine then. I had discussed with MSIL Engineer also. He will be here that time.

See you tomorrow.


Regards,

Sanjay Choudhry
GM (APRA TRUE VALUE)
India's Largest & First ISO Certified True Value Showroom

+91 [protected]

From: [protected]@mail.com [mailto:[protected]@mail.com]
Sent: Thursday, March 31, 2011 4:16 PM
To: [protected]@apraauto.com
Cc: [protected]@apraauto.com; [protected]@mail.com
Subject: Re: Request Letter


Hi Mr. Choudhry

Thanks a lot to give support, pls check possibility as i will be there at 4:30 pm tomorrow evening i.e.1-4-11 at true value apra auto, near pasco.

if any change let me inform.

thanks

Ramesh singh
[protected]

-----Original Message-----
From: [protected]@apraauto.com
To: [protected]@mail.com
Cc: [protected]@india.com
Sent: Thu, Mar 31, 2011 1:26 pm
Subject: Request Letter
Dear Mr. Ramesh,

This has reference to the purchase of a Maruti Certified Pre-Owned Car, bearing Regn. No. WB02X 4289, from our True Value Showroom, of Apra Auto India Pvt. Ltd.

Subsequent to your complaint, lodged with Maruti Suzuki, regarding some problem in your car, You are hereby requested to come to our True value Showroom to enable us to diagnose and resolve the problem in your car.

We will also try to ensure that a MSIL Engineer is present at that moment to help in rectifying the problem. Kindly intimate on the following mob no, a day before you are coming.

Thanking you and assuring you our best of services, always.

Regards,

Sanjay Choudhry
GM (APRA TRUE VALUE)
India's Largest & First ISO Certified True Value Showroom

+91 [protected]

i purchased a maruti swift vdi from apra auto gurgaon on 14-jan-2011, my car met with an accident at apra auto maruti service station on second free service 5000kmt while testing. because of less knowledge of things related with car i agreed to repair the car under my insurance, now vehicle is repaired and i want to know the depreciation of vehicle and losses of my insurance benefits & the current value of my car.
Repaired: front bumper, door, front right wheel assembly.
Please guide me asap.

Sir,
I have paid Rs. 9224/- by cheque no. - 148540, Axis Bank dated 12/12/2010 for one year insurance Rs. 6761/- and one year extendable Warranty Rs. 2463/- for my Car no. - UP 16 V 8032. I have received the insurance paper on the same day and they told we will send the warranty paper after clearance of cheque immediately.

Please note that my car's Insurance & warranty has been expired on 21st December 2010 ( 2 years completed ).

Claim :
1. Warranty paper or Rs. 2463
2. 3 times visited to APRA office - Gurgaon ( have taken leave )
3. Car / Taxi charges from Sector - 10 A to Sector - 14
4. Phone charges
5. Harrasement

Who is the responsible person for this mistake, which I am facing to loss the warranty paper and my money paid to APRA AUTO ( 40 days )
1. Ms. Meenakshi - is related to make this arrangement
2. The person - who is received the cheque and didn't involved to make available the warranty paper.

Regs,

Bikash Prasad Gupta
[protected]@gmail.com
+91 [protected]

I have paid Rs. 2463 for the Extendable one year warranty for my car, vehicle no. : UP 16 V 8032 on 12th December 2010 by cheque payment having amount of Rs. 9224, Axis Bank, with one year insurance of Rs.[protected]+2463 ).

I have received the insurance paper on 12th December 2010, but they are denying to give neither the warranty paper nor the refundable cash payment of Rs. 2463. I have asked so many times via phone and I have also went to Apra Auto office to collect the money 3 times, but it is very difficult to take refund.

Hence, Please help to take refund at the earliest.

Bikash Prasad Gupta
Sector - 10 A, Gurgaon
+91 [protected]

Dear Sir,

I fitted CNG kit in my car No. HR26 AT-3144 on 10th October, 2010 and while returning home it met in an accident and there is a cut in driver side rear window. On next day when I reported it to APRA for repairs , I was told that I have to endorese the CNG kit in Insurance policy and only after endorsement my car will be repaired. Accordingly, I paid Rs. 918/- on 11th October and endorsed the same in Insurance as per endorsement No.[protected]/11102010/1. After that we also amended in the RC.

Now, when we approached APRA for repairs after two three days of endorsement, they said it is not covered under insurance as at the time of endorsement they have taken photographs of the rear window with cut.

We are fail to understand why we are being harrased unnecessarily when there is no fault of ours. Only we have been doing what was advised by APRA.

Now, my car is lying in APRA and I would request you to kindly look into the matter and kindly arrange to replace the rear window of my car.

Best regards,
Sudhan
[protected]

Unauthorised billing
I put my complaint again where no action has been taken till date.
The detailed complaint is as under:
I got my car serviced from Apra Auto (India) Pvt Ltd. F-85 Okhla Phase - I New Delhi on 14/12/2009.
It was a routine service as I didn't have any problem in my vehicle. I was charged Rs.14616/- under invoice no.BRO09004606. I was handed over the vehicle at 7:30 pm, when there was no body available to show me for what I have been billed. As I had no option but to pay the bill at that point of time, I paid the bill and left.I felt cheated as these repairs and parts were not required to be replaced but there was nobody to listen to me. Further to quote an example I was charged for battery water which was not required in my vehicle as it has a sealed battery. The said bottles were used in the other vehicle in my presence. So I feel the mechanic Mr.Manjit repaired some other vehicle in between for two hours at my cost.
I have written to the customer care of the company also but no response has been taken by them till now.
I am forced to knock at your door to look into the matter so that innocent customers are not cheated by the workers of these big companies for their selfish interest

I had purchased Maruti zen estilo lxi (DL 9CL 6180) from Apra Auto India Private Limited, Vasant Kunj showroom. on 14th April 2010, i had sent my car with the driver Mr. LK MIshra of Apra Auto India Private Limited, okhla service station for first service. the job card was prepared by him in front of me and the same was marked at point 4 (petrol level indicator). surprisingly after i had received the car back on the same day at around 3.30 pm after servicing, the petrol level indicator showed only one point-level, that means clearly more than 10 liters of petrol was gone from my car. My grievance is how come so much petrol gets lost from my car? Was it done by the Apra Auto India Private Limited, Okhla service station's driver or the workers who had handled my car, I don't know, but I want compensation for the said cheating at the earliest. Is this how Apra Auto India Private Limited treats its costumers?

Dr. Vikram Singh
House No..2348, B-2,
VASANT KUNJ, NEW DELHI - 110070

Ph: [protected]

I went to apra auto to get my Zen car serviced. The moment they saw that my car is touching 100000 they started telling that ur car will be having lot of faults. My car has never met any kind of accident & it is a single handed car & was working perfectly fine. Before the delivery they checked my car & no noises were there. After the normal servicing i was charged approximately 5000 Rs for normal servicing & then when i drove the car i realized that suddenly my car has started creating noises & there was play in steering. I went back to agency & told them regarding the problem, rather then helping me they simply said they have not done anything with steering & will check it when i will pay more & when i objected that before giving the care apra auots have checked condition of my car then the employees of apra auto misbehaved with me.I am manager in multinational company & if they can behave like this to an educated people like me then god forbid what they will be doing with other people.
This complaint is not just for Apra auto but also for maruti udyog limited who has appointed such a fraud agency to do the servicing. I was thinking o[censored]pgrading my car to Maruti SX4 but i will prefer to buy honda who has got better after sales services then maruti car.
It was a mental & financial harrasement for me & above all i am giving money & they are misbehaving with me.

I have given my wagonr which met an accident on 14th may 2009.the apra person told me that they will hand over my vehicle within 10 days after repairing.But now after 40 days they are saying that it will take some more time in delivery of the concerned car. they have given false committments in this regard many times. it is very difficult for me to manage my working without my car so I am working in taxi for past one month. So do some fast action in this matter.

data of submission
regd no .HR 36 L 5338
name partap singh
chasis no . ma3eed81s00757341
engin no. I10dn 4582015
ICICI lombard motor ins. comp.
policy no. mar10091637

looking forward for your responses.

APRA AUTO is no less than a cheat, fraud and above all poor service provider. i gave my car to APRA for repairs with an estimate of around 12K. The delivery promise was within 10 days. Finally after 10 days i started enquiring. By that time they already revised the estimate to 24K by suggesting that the apron also need to be changed.

After number of calls to Samarth and pradeep kharabanda, who kept on extending the time lines by 1 days at a time, i finally landed up at the service center taking a day off from office. I was in the workshop for the entire day ensuring that the car is delivered. Finally late evening the car was delivered. As i drove back home, i realised that the car is still not in shape and there is lot of noise in the front wheel.

I drove back the next day which was incidentally saturday and spoke to Samarth for taking a road test and put the car in order. But nothing happened and finally i called up Mr. sharma, who is currently the MD of the unit. He sounded very supportive however nothing much was expected and they again failed to deliver on their promise. Finally they went ahead and raised additional bill of 1K.

After spending nearly 25K, the car is still not in shape. I have finally decided to see my road side repair shop tommorow to figure out what is the real problem as its no point going back to APRA as they are CHEATER and have no moral value. They are not service provider, infact the treatment they give to customers are by no standard proffessional.

Looking forward for way forward as i have really lost trust in autorised service center.

Rgds

Pravin

In reference to above, it may be kindly noted that above mentioned car met with an accident. Consequently there was damage to front glass & bonnet. The car was sent through our representative the driver of car Sh. Sri Ram.
Thereafter visit of surveyor & photograph of the car were taken in absence of insured/insured’s represenatative. Thereafter when the driver visited the garage for claiming, a bill of approximate Rs.30000/- was alleged to be required by the insured.The following may kindly be noted:

1) The bill has been inflated by garage owner in collusion with surveyor. The lights were working but the same was changed or alleged to be changed without informing the insured.
2 Adhoc 35% of cost was alleged to be born by insured whereas real cost sharing was 25% according to norms. So you can really know that they were trying to fool the ordinary customer who is not aware of rules. Needless to say that the garage owner & surveyor wanted to pocket these extra expenses.
3) Surveyor’s job was to reassess the damage but on the pretext of doing part of damage on the pretext of doing the damage as a part of subsequent claim, the surveyor is trying to create another claim & hence create a further opportunity for colluding with this scrupulous garage owner to again inflate the bills & share the spoils!

Pl do the needful so as to enable me to redeem the trust in your company. You are also requested to black-list this surveyor& garage owner as your accredited representatives.



Priyanaka
[protected]
priyanka.[protected]@gmail.com

I HAD BOUGHT A WAGNAR CAR IN THE M/O OCT. FROM APRA AUTO ( VASANT KUNJ) AND THE DEALING SALES PERSON WAS PAWAN KUMAR, WHEN I BOUGHT THE CAR, I ALSO GET FITTED THE CNG, FROM THERE ONLY, AT THE TIME OF BUYING THE CAR, THE SALES PERSON, ( PAWAN) PROMISED ME THAT HE WILL FITTED THE CNG KIT OF AURGINTINA MAKE, BUT LAST WEEK WHEN I WENT TO SERVICE CENTER OF APRA, I CHECKED THAT THE KIT WAS ITALIAN MAKE INSTEED OF AURGINTINA, AND JUST OF BECAUSE OF THAT I AM WAISTING MY TIME IN THEIR SERVICE CENTER,
FROM LAST TWO MONTH I VISIT THE SERVICE CENTER THRICE, BECAUSE OF CNG KIT, BECAUSE THE ITALIAN CNG KIT IS NOT GOOD AS COMPARE TO AURGINTIAN,
MY MANY FRIEND GET FITTED THE AURGINTIAN CNG KIT AND THEY R HAPPY, THAT IS WHY I ASKED THE SAME KIT FROM THE SALES PERSON IN THE BEGNING, BUT HE CHEATED ME AND FITTED THE INFERIOR ONE, NOW AGAIN LAST WEEK THEY CHANGE WHOLE KIT AND FITTED ANOTHER ITALIAN ONE,
STILL I AM GETTING PROBLAM WITH THIS KIT,
I AM INFORMING THE APRA TEAM THAT, THEY ARE LOOSING THEIR BRAND JUST BECAUSE OF SUCH PERSON, WHO DELIVERS THE FALSE INFORMATION TO THE CUSTOMERS AND TRY TO MAKE THEM FOOL
BUT OTHER HAND THE CNG FITTING STAFF IS GOOD AND CO-OPERATIVE, BUT WHAT EVER INSTRUCTION THEY WILL GET FROM SALES PERSON, THEY WILL ACT ACCORDINGLY