Popular Maruti Customer Care
Popular Vehicles And Services Ltd
Customer satisfaction rating: 4%
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COMPLAINTS

Popular Maruti Customer Care

Popular Vehicles And Services Ltd

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Address
Kuttukaran Centre, Mamangalam
Kochi
Ernakulam District
Kerala
India - 682025

Customer Care Phone Numbers and Contacts

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Phone:
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98
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48

Customer satisfaction rating
4%
Complaints
81
Pending
0
Resolved
3
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Popular Maruti related photos (15)

Popular Maruti Complaints & Reviews

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Popular Maruti — body work and service

 Fazy Kazim on Aug 28, 2019
My vehicle is 2011 model swift dzire.
Kl 18 h 5282. Rc owner kasim mob:[protected]
Before 2 months my car was in accident. I gave to popular maruti service centre near mims hospital kozhikode. 24 august they told me your car is ready for delivery. I told i will come monday. Then i visited monday. I was irritated from there. 35% works are pending. I was travelled 3 hr from my home to service centre because 70 klm distances are there. Then i talked with body shop manager. What is this? What’s going on here? Like that then he told me i will all responsibility for this. You can come tomorrow...
Complaint comments  Read comments [1]Complaint category Car Service Centers

Popular Maruti — multiple calls for service

 Supriya Raghavendran on Aug 6, 2019
I receive calls from popular maruti saligramam for service almost daily two to three times from different numbers.

Already every family member has mentioned not to call back. But they say they have updated but the next day, i get the call.

If it is one number, we can block, its just some unknown number.
Not sure where else to complain.

This happened for first service, second service and now all the free services are over, and they call for paid service. We have complained in the center where we bought the car also....
Complaint comments  Read comments Complaint category Car Service Centers

Popular Maruti — dissatisfaction in car service at kottayam popular

 RIGNA RAJU on Jul 2, 2019
I had given my car for service in popular kottayam sh. Mount yesterday... I had got a bill amount around 6000 rupees... But now i can see that they didn't even wash the vehicle properly... Because the dust and dirt on the Beeding of the car is still remaining there on the vehicle itself... Shame on you popular maruti kottayam service centre... And I will not recommend anybody else to go for popular service...Instead you go for Toyota... They will do everything without costing... This is really bad...Because you are not doing anything while servicing Which costs huge amounts... Poor... Dont go to...
Complaint comments  Read comments Complaint category Car Service Centers

Popular Maruti — swift zdi insurance

 pratheepnitha on May 22, 2019
I have a swift zdi (Kl41 k 9964) owned on 2016, with maruti insurance.
This time the popular staff named "rajitha" was keep on disturbing me to renew the policy one month prior to my expiry date, as i was being offered a "free service coupon with 6 month validity", which will be served along with insurance certificate.
I have contacted them when i was not received it even after one week.
Then i was informed that "it has been send via registered post"
But it wasn't. To confirm that i asked them tracking number.. But they are not willing to give any such details.
The...
Complaint comments  Read comments [1]Complaint category Insurance

Popular Maruti — swift dzire, vdi poor service

 Joe JR on May 18, 2019
I'm giving my car for service in trivandrum branch popular service for a long time. I always thought that popular stands for quality. But unfortunately for past few services i found few workers or team in particular branch is ruining the name of popular. After a general entire checkup including clutch plate etc etc checking over, within one week i faced with clutch plate issue. When i took my car to service they said clutch plate is completely wearer. (Within one week). I asked them the same what everyone will ask at this moment. Well i changed clutch plate and car delivered. They asked to ensure...
Complaint comments  Read comments Complaint category Car Service Centers

Popular Maruti — car not delivered

 Nijo James on Apr 3, 2019
I had booked wagon R automatic vertion on 23/3/19 and they had agreed to delivery on 28/3/19. full amount has been settled on 25/3/19. Due to some issues again they committed delivery on 31/3/19. But unfortunately they not delivered the vehicle. Again they committed delivery on 3/4/19. Now they are informing vehicle in transit from plant .
Name NIJO
mobile [protected]
booked at Alathur
Executive name Limin...
Complaint comments  Read comments Complaint category Car Dealers

Popular Maruti — severe degradation to service - unskilled labor-force - fraudulent methods [Resolved]

 Spnaircorp on Mar 26, 2019
Job repair # jc18019722 opened on mar, 5th stands incomplete as on date. There's a definite need for sr. Rep or works manager to at least keep the customer informed by when the delivery could happen. I find it extremely difficult to find the status of my car in the workshop past 20+ days. I have made 3 visits to workshop already to check the status of my vehicle, since it's easier to find out what they are doing with vehicle. The external damage wasn't huge and initial assessment was to perform minimal work (Replacing bumper, bonnet) but to my surprise they have to take out the entire engine and...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Popular Maruti — after service call was horrible

 mohanmeenakshi on Mar 22, 2019
It is unfortunate that i don't have - ve marking. Very very poor service co-ordination. Today i have received 8 phone calls for checking the quality of service to my vehicle tn 22dj 2222 maruti ertiga in spite of me informing that they may have to contact only my driver and not me to get the feedback as i don't drive the vehicle. Common people if you really intend to do good service, oops... Leave alone good service, if you really intend to do service to customer, please do fix this issue at once. I am extremely disappointed today
Mohan m
[protected]...
Complaint comments  Read comments Complaint category Computer Software

Popular Maruti — enquiry about service

 Sivasubb on Mar 1, 2019
My vehicle number tn22 bd 4936 and i am leaving my vehicle to popular keelkattalai for last 8 years or so and i have been so nice to the team from the beginning irrespective of so many troubles given to me and in fact my relation ship with works manager have increased post my initial complaints and i spoke to the front desk for service enquiry still they have not come back for basic queries and work manager is not responding my messages too (Normally it does) and i am deciding to move away from this workshop goingforward and i have given lot of referrals for them through my end but they hear not...
Complaint comments  Read comments Complaint category Airlines

Popular Maruti — a reputed firm like maruti suzuki being downgraded

 mathewreji on Jan 27, 2019
The vehicle owned by hency mathew (Kl-42-j - 2091) was damaged in the recent flood in kerala occurred on 15th to 20th august 2018. This complaint was filed with in a few days time. But the dealer took the vehicle only after a month to the garrage[protected]. Again only one month later the vehicle was attended[protected]. First it was signed by me in the b category and the insurance company advanced rs 50000 /- to popular and approved to start the work. Later with out my knowledge it was changed to c category (Total loss). So i had taken the vehicle from them to a private work shop and at that...
Complaint comments  Read comments Complaint category Car Dealers

Popular Maruti — a reputed firm like maruti suzuki being downgraded due to negligence and inproper servicing

 mathewreji on Jan 27, 2019
The vehicle owned by hency mathew kl42j 2091was damaged in the recent flood in kerala occurred on 15th to 20th august 2018. This complaint was filed with in a few days time. But the dealer took the vehicle only after a month to the garrage[protected]. Again only one month later the vehicle was attended 24102018. First it was signed by me in the b category and the insurance company advanced rs 50000 /- to popular and approved to start the work. Later with out my knowledge it was changed to c category (Total loss). So i had taken the vehicle from them to a private work shop and at that time it was...
Complaint comments  Read comments Complaint category Car Dealers

Popular Maruti — unsatisfactory service of my car

 mahiedharan on Dec 30, 2018
Please note that i had submitted my maruti swift dzire vxi car of registration no. Kl 26a 9928 for periodic service on 22.12.2018 at popular vehicles and services ltd., pathanamthitta service centre. An amount of rs.5925/- was paid for the services rendered vide. Invoice no.099/br/18008956 dated 23.12.2018. The service rendered was unsatisfactory as the usual check of the air in the tyres of my vehicle was not done and as a result the left hand side frontal tyre of my car got punctured. While retrieving the tyre from my car's dinghy for replacement, i was surprised to note that the water used to...
Complaint comments  Read comments Complaint category Car Service Centers

Popular Maruti — maruti alto k10

 ebinjohn on Dec 30, 2018
I had given my alto k10 for service at popular service centre, near lissie hospital, ernakulam north on19/12/2018. At the time of giving it for service, there was a small mark in the bonut. I asked to remove it. But now there is a big scratch which occured during their service. I contacted them to repair it and the said they will send their personnel. Till now noone has come to repair it.
Copy of the service invoice, rc book and the photos of the scratches are attached.
My mobile no: [protected]
Kindly do the needful....
Complaint comments  Read comments Complaint category Car Service Centers

Popular Maruti — second yearly service of car

 varghese ks on Dec 27, 2018
I varghese ks working in naval base kochi.
I had given my car for servicing to your service center at ernakulam north on 10/12/2018. (Periodic maintenance services). As per your check list there are 42 point.in that one is the wheel rotation. After paying the amount and i took back my car to my home and i found that my car's wheel cover is not removed because i tied with a plastic tie rope. Without removing or cut off the tie rope how can they remove the car tyre. So i felt that this simple thing they were not done, how can i believe the other types of servicing were done or not???. So i...
Complaint comments  Read comments Complaint category Car Service Centers

Popular Maruti — regarding job card

 Anandgg007 on Dec 1, 2018
Popular motors of kaimanan at thiruvananthapuram, kerala had opened my job card on 2013 and not yet closed and hence i can't get service in authorised dealership as the job card is not closed till now. Please kindly solve this issue. If it is not solved as soon as possible i will have to take legal actions against popular motors. So kindly solve the issue as soon as possible....
Complaint comments  Read comments Complaint category Car Dealers

Popular Maruti — parts not replaced as per bill

 ANSON PAUL on Nov 25, 2018
Dear sir/madam
I am a owner of suzuki baleno alpha variant (Kl-64d 5695). Recently my car got damaged in flood and give to the popular vehicles chalakudy (Opposite ccmk hospital) for repair. They had repaired and give me back after 3 months. As per bill they replaced major parts and electrical parts. But by cross checking after 1 week o[censored]se i noticed that the parts that had written on the bill is not replaced like auto orvm, seat belts and many more. This was the items i had noticed with my eyes. Maybe more. Here i am attaching bill and orvm pictures. Please kindly do the needful.
Complaint comments  Read comments Complaint category Car Service Centers

Popular Maruti — maruti used car

 Vineeth M Nair on Nov 13, 2018
Hi, have booked a car from a popular true value(koottukaran popular) showroom of yours in Ernakulam. Once the procedure was done the sales team informed us they could not sell the car as they are notified from their head office not to sell the concerned car. We experienced very bad service. At least they owe us a reason. The car was Maruti S Cross....
Complaint comments  Read comments Complaint category Car Dealers

Popular Maruti — windshield fogging

 Suresh1478 on Nov 4, 2018
Ertiga tn14p8942
I have already complaint about fog in my windshield during rainy times on my 2nd service. When wiper cleans the rain water in windshield fog appears. Service advisor at keelkatalai, chennai stated that we have cleaned the glass with some solution to avoid this. But i am facing the same issue again and again in the next rain spell. This is a serious concern and require your action. If not i am taking this to next level. I am not ready to rock myself adjusting for problem on your end.

Call me at [protected] if you have any questions.

Suresh...
Complaint comments  Read comments Complaint category Car Service Centers

Popular Maruti — insurance proceeds not received : flood affected vehicle kl41m4483

 Ramaswamy Sivaramakrishnan on Oct 16, 2018
My vehicle no kl 41M 4483 was booked for total loss after the flood . I towed the vehicle to Popular Elamakkara Yard on 21st August and the claim is not yet settled. I wanted to buy a new Car from Popular, but your pathetic service is stopping me from this.. I have followed up with your People 8 times in August, 15 times in September and 8 times in October. You may say, that the insurance is matter to be dealt with the Insurance Company. But you guys were following up with me for the premium to enojy the Cut of 25%. But when it comes to servicing me, you are making me run from piller to post. THis...
Complaint comments  Read comments Complaint category Car Dealers

Popular Maruti — unsatisfactory service of wagon r by sb car kanpur

 ashutosh02002 on Oct 14, 2018
I visited today for service on sb car kalyanpur kanpur but car not serviced properly even car not washed properly and my rear camera also not working when i recieved my car. Registration no up78fk0990.

I think maruti suzuki is very reputed company they think about their consumer so please take a necessary action against responsible person and i complaint before on maruti website and to showroom gm email id and i receive call from service centre they are forcing me to close the complaint.

Name
Ashutosh dwivedi
[protected]...
Complaint comments  Read comments Complaint category Car Service Centers

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