Popular Maruti Customer Care
Popular Vehicles And Services Ltd
Customer satisfaction rating: 3%
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73
COMPLAINTS

Popular Maruti Customer Care

Popular Vehicles And Services Ltd

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Address
Kuttukaran Centre, Mamangalam
Kochi
Ernakulam District
Kerala
India - 682025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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86
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42

Customer satisfaction rating
3%
Complaints
73
Pending
0
Resolved
2
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Popular Maruti Complaints & Reviews

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Popular Maruti — enquiry about service

 Sivasubb on Mar 1, 2019
My vehicle number tn22 bd 4936 and i am leaving my vehicle to popular keelkattalai for last 8 years or so and i have been so nice to the team from the beginning irrespective of so many troubles given to me and in fact my relation ship with works manager have increased post my initial complaints and i spoke to the front desk for service enquiry still they have not come back for basic queries and work manager is not responding my messages too (Normally it does) and i am deciding to move away from this workshop goingforward and i have given lot of referrals for them through my end but they hear not...
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Popular Maruti — a reputed firm like maruti suzuki being downgraded

 mathewreji on Jan 27, 2019
The vehicle owned by hency mathew (Kl-42-j - 2091) was damaged in the recent flood in kerala occurred on 15th to 20th august 2018. This complaint was filed with in a few days time. But the dealer took the vehicle only after a month to the garrage[protected]. Again only one month later the vehicle was attended[protected]. First it was signed by me in the b category and the insurance company advanced rs 50000 /- to popular and approved to start the work. Later with out my knowledge it was changed to c category (Total loss). So i had taken the vehicle from them to a private work shop and at that...
Complaint comments  Read comments Complaint category Car Dealers

Popular Maruti — a reputed firm like maruti suzuki being downgraded due to negligence and inproper servicing

 mathewreji on Jan 27, 2019
The vehicle owned by hency mathew kl42j 2091was damaged in the recent flood in kerala occurred on 15th to 20th august 2018. This complaint was filed with in a few days time. But the dealer took the vehicle only after a month to the garrage[protected]. Again only one month later the vehicle was attended 24102018. First it was signed by me in the b category and the insurance company advanced rs 50000 /- to popular and approved to start the work. Later with out my knowledge it was changed to c category (Total loss). So i had taken the vehicle from them to a private work shop and at that time it was...
Complaint comments  Read comments Complaint category Car Dealers

Popular Maruti — unsatisfactory service of my car

 mahiedharan on Dec 30, 2018
Please note that i had submitted my maruti swift dzire vxi car of registration no. Kl 26a 9928 for periodic service on 22.12.2018 at popular vehicles and services ltd., pathanamthitta service centre. An amount of rs.5925/- was paid for the services rendered vide. Invoice no.099/br/18008956 dated 23.12.2018. The service rendered was unsatisfactory as the usual check of the air in the tyres of my vehicle was not done and as a result the left hand side frontal tyre of my car got punctured. While retrieving the tyre from my car's dinghy for replacement, i was surprised to note that the water used to...
Complaint comments  Read comments Complaint category Car Service Centers

Popular Maruti — maruti alto k10

 ebinjohn on Dec 30, 2018
I had given my alto k10 for service at popular service centre, near lissie hospital, ernakulam north on19/12/2018. At the time of giving it for service, there was a small mark in the bonut. I asked to remove it. But now there is a big scratch which occured during their service. I contacted them to repair it and the said they will send their personnel. Till now noone has come to repair it.
Copy of the service invoice, rc book and the photos of the scratches are attached.
My mobile no: [protected]
Kindly do the needful....
Complaint comments  Read comments Complaint category Car Service Centers

Popular Maruti — second yearly service of car

 varghese ks on Dec 27, 2018
I varghese ks working in naval base kochi.
I had given my car for servicing to your service center at ernakulam north on 10/12/2018. (Periodic maintenance services). As per your check list there are 42 point.in that one is the wheel rotation. After paying the amount and i took back my car to my home and i found that my car's wheel cover is not removed because i tied with a plastic tie rope. Without removing or cut off the tie rope how can they remove the car tyre. So i felt that this simple thing they were not done, how can i believe the other types of servicing were done or not???. So i...
Complaint comments  Read comments Complaint category Car Service Centers

Popular Maruti — regarding job card

 Anandgg007 on Dec 1, 2018
Popular motors of kaimanan at thiruvananthapuram, kerala had opened my job card on 2013 and not yet closed and hence i can't get service in authorised dealership as the job card is not closed till now. Please kindly solve this issue. If it is not solved as soon as possible i will have to take legal actions against popular motors. So kindly solve the issue as soon as possible....
Complaint comments  Read comments Complaint category Car Dealers

Popular Maruti — parts not replaced as per bill

 ANSON PAUL on Nov 25, 2018
Dear sir/madam
I am a owner of suzuki baleno alpha variant (Kl-64d 5695). Recently my car got damaged in flood and give to the popular vehicles chalakudy (Opposite ccmk hospital) for repair. They had repaired and give me back after 3 months. As per bill they replaced major parts and electrical parts. But by cross checking after 1 week of use i noticed that the parts that had written on the bill is not replaced like auto orvm, seat belts and many more. This was the items i had noticed with my eyes. Maybe more. Here i am attaching bill and orvm pictures. Please kindly do the needful.
Complaint comments  Read comments Complaint category Car Service Centers

Popular Maruti — maruti used car

 Vineeth M Nair on Nov 13, 2018
Hi, have booked a car from a popular true value(koottukaran popular) showroom of yours in Ernakulam. Once the procedure was done the sales team informed us they could not sell the car as they are notified from their head office not to sell the concerned car. We experienced very bad service. At least they owe us a reason. The car was Maruti S Cross....
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Popular Maruti — windshield fogging

 Suresh1478 on Nov 4, 2018
Ertiga tn14p8942
I have already complaint about fog in my windshield during rainy times on my 2nd service. When wiper cleans the rain water in windshield fog appears. Service advisor at keelkatalai, chennai stated that we have cleaned the glass with some solution to avoid this. But i am facing the same issue again and again in the next rain spell. This is a serious concern and require your action. If not i am taking this to next level. I am not ready to rock myself adjusting for problem on your end.

Call me at [protected] if you have any questions.

Suresh...
Complaint comments  Read comments Complaint category Car Service Centers

Popular Maruti — insurance proceeds not received : flood affected vehicle kl41m4483

 Ramaswamy Sivaramakrishnan on Oct 16, 2018
My vehicle no kl 41M 4483 was booked for total loss after the flood . I towed the vehicle to Popular Elamakkara Yard on 21st August and the claim is not yet settled. I wanted to buy a new Car from Popular, but your pathetic service is stopping me from this.. I have followed up with your People 8 times in August, 15 times in September and 8 times in October. You may say, that the insurance is matter to be dealt with the Insurance Company. But you guys were following up with me for the premium to enojy the Cut of 25%. But when it comes to servicing me, you are making me run from piller to post. THis...
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Popular Maruti — unsatisfactory service of wagon r by sb car kanpur

 ashutosh02002 on Oct 14, 2018
I visited today for service on sb car kalyanpur kanpur but car not serviced properly even car not washed properly and my rear camera also not working when i recieved my car. Registration no up78fk0990.

I think maruti suzuki is very reputed company they think about their consumer so please take a necessary action against responsible person and i complaint before on maruti website and to showroom gm email id and i receive call from service centre they are forcing me to close the complaint.

Name
Ashutosh dwivedi
[protected]...
Complaint comments  Read comments Complaint category Car Service Centers

Popular Maruti — regarding poor performance on sale and service of my vehicle maruti suzuki dzire

 Drsrini Vasan on Sep 30, 2018
Dear sir/madam,
This dr. L. Srinivasan. From tamil chennai and i have purchased maruti suzuki desire ldi vehicle from popular and on 1oth september 2018 from the date of purchase there is a problem with the vehicle and same is reported to the sales team and they directed me to service and i have never seen such worst service center in my life as a i had various other car also, so plz regarding this i would like to speak right from sales to service regarding my vehicle no tn05bt 2936 and chassis number is ma3czf03sjd325225 and also i will attach all the details right from day one conversation...
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Popular Maruti — 4th year service of my car

 Asha Jayakumar on Aug 28, 2018
I gave my car to attingal popular services for 4 th year annual service. (Kl01, br 7515) the service was very poor.ac filter changed, but no cooling. Coz it's 4 th year service they asked me to pay for replacement of certain things like air filter, ac filter, petrol filter etc and i paid for it. I don't know they have replaced it or not. They didn't wash or vacuum the car. I called the head office and complained....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Popular Maruti — regarding service

 bala232009 on Aug 17, 2018
I want to update my mind stress, financial losses and your employees carelessness.

1.in 2015 my car met with accident and went your body shop @ saligramam. Lack of carelessness water went inside car ac and clutch assembly. But your people's not even checked that issue.

2. By the time i got transfer to gujarat, my own expenses i get it repaired another maruthi service station. Almost rs -11000 - losses. Plaese check my service history if you have doubt.

3. Steering gear box also disturbed that accident, but your people's not even informed me. That repairing...
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Popular Maruti — regarding higher charge over the plan budget

 Epanil on Jul 13, 2018
I have got a budget plan of rs 7600 for the wagon kl31 c 99 for its maintance . But the final bill came to 9211 rs ..bill Id [protected] .

As the suggetsed amount was 30 percent less I hope it is not a favorable approach to me. Please consider this request and fix the amount to what your employee was offered though the work was fine

Please take this into concern and I expect a reply at the latest...
Complaint comments  Read comments Complaint category Car Service Centers

Popular Maruti — regarding spare wheel missing

 unni2255 on Jun 26, 2018
Sir,

I have done my second free service for my alto 800, kl-38-f-9197 on 12.03.2018 at popular services. On service time the exicutive give me the check list and it is clearly mentioned that the spare well is their, after 2 week my vhl got puncherd and i have noticed that the spare wheel was missing, and i have called the popular servise thodupuzha and not received any solution,...
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Popular Maruti — booking amount refund

 jimod jimus on May 24, 2018
Dear sir or madam
Iam jimod v v from thrissur. Kindly i booked a used car wagnor 2 days before, from popular maruti showroom thrissur ollukara.. but some financial problems, i cancelled My booking in this showroom. before this showroom executive didn't told me the booking amount is not returned.excutive cheated me. Iam feeling very sad. So pls Kindly accept my complaint as soon as possible And take necessary action....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Popular Maruti — car service -poor response

 os12os on Apr 30, 2018
Yesterday evening i have spoken to your service engineer mr. Sandeep to pick up my vehicle today morning itself and he agreed to arrrange. Today morning again i called him and asked;then also he agreed to arrange. Afterwords i contacted aswathy on 3353913 and she also agreed to arrange pick up for attending. Again i dialled on 3353969 and got amala and she also agreed to arrange. But no result. Nobody called me back or nobody came for picking the vehicle.
Best regards,
Sasi o s
Bpcl...
Complaint comments  Read comments Complaint category Car Service Centers

Popular Maruti — poor client treatment at the popular maruti driving school thrissur

 Jyothsna Balachandran on Apr 20, 2018
The maruti popular driving school thrissur staff need more training to behave cordially with its clients. Very poor customer grievance redressal service. I had joined the school for a refresher course of 6days for a hectic fees of rs 5000. They failed to notice that the car had a near empty tank on the 1st day of my road class and so they had promised me an extra road class. But then towards the end of the course they tried to change it into a simulator class but i had to bring up a heated argument with them to get my rightful demand processed. Instructors defnitely need to learn politeness and...
Complaint comments  Read comments Complaint category Car Driving Schools

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