[Resolved]  Aquaguard — Aquaguard Repair

Address:

Puri, Odisha

Dear Sir, Acquaguard Repair The product (AQUAGUARD TOTAL REVIVA WATERPURIFIER) was purchased by me on 12.06.2010 from M/S. DARSHAN ENTERPRISES, AUTHORISED FRANCHISE, EUREKA FORBES LIMITED, MATIMANDAPA SAHI, PURI, ORISSA, PIN:-752001( PHONE NO. [protected], Incidentally, I got my annual maintenance contract renewed from 10.07.2013 for a further period of one year, i.e. upto 09.07.2014 well before the expiry of my earlier amc which was expiring on 09.07.2013. So, I have never broken the continuity in amc. ln return, I observe that instead of the mutual trust of required give and take, your puri franchisee is doing me utmost disservice as posslble by making me false promises of immediate restoration daily during the last five days. The fact of the case is that my reviva model of aqua guard has gone out of order since 20.10.2013 due to stoppage of flow of water altogether and on a complaint filed by me, the service personnel came on 21.10.2013 and replaced a carbon of 300 rupees. Water flow was very slow, but he said that it would pickup. He also stated that the motor needed replacement and he reported the matter to the office accordingly. but, so far, the motor has not been replaced and our family has gone without proper drinking water for eight long days. This is disservice and an act of negligence on the part of eureka forbes which has failed to provide me and my family members with uninterrupted service. In the above backdrops, kindly arrange for repair and restoration of my aqua reviva without further loss of time. I hope I have reached you fully. I only request you to restore my confidence of about two decades o[censored]nflinching devotion and allegiance for your products, such as Aqua guard, Vacuum Cleaner during my stint as Bank High-end Executive. With regard, Madhab Mekap