Aquaguard — Authorised service centered selling duplicate or reconditioned spares

Address:

917, BEML 4TH STAGE, 9TH CROSD

I lodged a complaint for my RO regarding no water coming. Service person visited and told me to change the Adaptor and Solenoids to change and price for the same will be Rs. 1850+ 800= 2650. I agreed for the same and he kept out 1 Adaptor and 1 Solenoids which was loose and used or reconditioned. I asked him to give company packed intact pc. But he denied telling we are getting loose only. I contacted customer care, and I was told that there should be company unpacking or logo on the spare. Soon after that service person called the company and I don't know what was told by him. Madam from company called me back informed that whatever service person carrying is original. I denied to take from him and commits him to come tomorrow I will purchase from the market. The same item I got from market in price of Rs. 250+ 150= Rs. 400 only and the quality was excellent. Other day the same was repaired by me paying Rs. 200 as service charge.
Earlier too I have a very Bad experience when I changed all filters supplied was duplicate by their authorised service agent.