Aquaguard — Not received Aquaguard product even after paying full amount in online

Address:

Kolkata, West Bengal

Hi, I have placed an order in eurekaforbes.com for AQUAGUARD ENHANCE RO + UV after paying 17999 using Credit card on 4/30/2015 10:30:14 PM. As they advertised and committed to give the product within 5 days I was convinced and gave the order. But even after 16 days they did not ship the product and it has not yet received in my shipping address. I usually followup on regular basis and created ticket in their helpdesk with 91827654 Complain number. With my strange no one helping me and at last I got a number from them of Mr Vinit ([protected]) who even not picking my phones. So I sent mail and asked them to give back my money as they unable to give the product. But now they neither giving my money back nor the product. Please help me to get rid of this and also help me on the legal action that can be taken against them for giving wrong advertisement (5 days delivery) and take off my money and not giving the product. My Customer id is [protected] and below is full transaction details. Product Code Product Name Quantity Amount(in Rs.) Transaction Date GWPDERUWP00000 AQUAGUARD ENHANCE RO + UV 1 17999 4/30/2015 10:30:14 PM Total Amount (inclusive all) 17999