[Resolved]  Aquaguard Ro — servicing issue and executive misbehave

Address:

Gautam Buddh Nagar, Uttar Pradesh, 20301

Hi,
Team,

I am using a aquaguard ro since almost a year. They give one service when i called them, then the time came for second free service they guys called several times since a 4 months and on every call the aquaguard ro customers executive promise that they will send the service person tomorrow but no one came till yet.. Now i called them since 5 days they again promise and said you no need to have give any charges because this is our fault. They send one service person named was vijay pratap they came in morning and suddenly without having check the ro and papers they said you have to give extra charges and he using profane language in a very sarcastic manner, i again called your customer service, but no response at al... I filled your online survey nd give a poor rating then miss divya called todays morning she again not listen me and start using wrong words she said i don't have time she disconnect the call i called her again she discount several times and by using again profane language.. I not able to understand why the all not have any respect over the consumer... She make me irate a lot.. Please do the needful action against these two specific executive and resolve my problem,, or else i move to legal process. Thanks you so much...[protected]/[protected] these are the above numbers for harassment complaint... The name was divya... She abuse me as well.