Aquaguard Water Purifier — non replacement of Eureka forbes water filter

kasturicomplain

from Mumbai, Maharashtra

Address:

Hyderabad, Andhra Pradesh

Dear Eureka Forbes team, Apropos my complaint dated 18th Oct'13, regarding non functioning of water filter and its replacement, I would like to inform you that Mr. Naresh (tel No. [protected]), an executive from Eureka Forbes team had visited us, and rectified the machine for the time being, but haven't replaced the machine as requested, stating that the machine can only be replaced if it malfunctions within a month of purchase. I would like you to provide me with a documentary proof regarding the same, as this was not mentioned to me during purchase. I will not accept any such product from a reputed company like "Eureka Forbes", supplying a machine which had to be rectified twice from the date of purchase. Please revert with clarifications.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Dear kasturicomplain,

Please accept our deepest apologies for the trouble and inconvenience caused.

We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Please give us a chance to serve you better.

In order to solve your issue and prevent this problem from occurring again, we require your cooperation.

Please share your contact details/complaint no with us.

Our customer service personnel will address your issue immediately.

If you have any queries about our product and services, please feel free to write into us at [protected]@eurekaforbes.com

We once again are truly sorry for the trouble you had to face.

Regards,

Eureka Forbes Team

ranjeet465

from Samalkot, Andhra Pradesh

Sir, i have a product of aqua sure Expert model water purifier & i have logged a complain on 2.4.16 wide complain no 86423568 but till no action done from your end what is the next step for customer .and i have continues call to your customer care & your Service technician but they are not responding to me. please let me know where i go to resolve the issue. I would like to inform you that Mr. Naresh (tel No. [protected]), an executive from Eureka Forbes team is not responding & not lifted my call & not reply sms which is sent by me to him even after my so many fallow ups.