Aramex Couriers — kyc documents upload

Hi, i ordered a fog machine form china & is shipped by aramex, i received a massage saying upload your kyc details, i received it twice but was not aware it gets expired within 30 min, now the link does not work & i have not received that msg again for last 24 hours. There is no link to upload kyc document on their website. I filled "request for custom clearance" details on aramex website but no link appears for uploading kyc details. Please advise what to do.
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Aramex Couriers customer support has been notified about the posted complaint.
Oct 11, 2017
Vikrant Mane's response
Return the product

Oct 11, 2017
Vikrant Mane's response
Feeling bad in u r product
Oct 13, 2017
Nikita Bariya's response
Refunds my amount material is not choice

Oct 13, 2017
Nikita Bariya's response
Material is not choice
Complaint comments 

Comments

Please send my products.my product will be not sent .due to kyc problem

Order No -[protected]

adit kalra's reply, Sep 14, 2020
Please updated the kyc
where is my courier -[protected]
Please share the status my shipment no -[protected]
Please send my courier I have submitted my documents

Air way bill no: [protected]
Detention no: 150242
These are my documents and please deliver my order ASAP

My shipment [protected] plz please recieve my KYC Document
please send my goods

Am vinay from Ludhiana Punjab my shipment no is [protected]

Hlo am vinay from Ludhiana Punjab
[protected]

please release my shipment

I have also submitted my KYC docs in the link provided..So kindly send my shipment

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