| Address: | PANCHKULA |
| Website: | www.arenaflowers.co.in |
On 29th november 2023, i have booked a cake + flowers( order no.[protected] on the occasion of birthday and paid amount of rs. 1659/ to m/s. arena flowers and requested to deliver the ordered items on 30th november 2023 at ottapalam – kerala –pin code 679101.
while booking / placing the order i had given the full address with correct pin code. after delivery confirmation only i had paid the amount and confirmed the order.
on 30th morinig arena flowers had sent a e- mail citing that they are unable to delivr the ordered items to the given address and informed to provide alternate address to deliver the same.
as it is birthday occassion cake and flowers had to be delivered to the given address as there was failure from arena flowers, i informed them that i am unable to provide alternate address, if the delivery is not possible to the given address – cancel the order and return the amount.
on 4th december 2023 arena flowers sent a redeem voucher and informed to redeem the same within one year.
as arena flowers had utterly failed to delivery the ordered stuff to the cofimed address and failed to return the amount.
as the fault is from arena flowers. end. when they cannot delivery the ordered material, why they have confirmed and payment was collected.
arena flowers had utterly failed to give service .it is nothing but dereltion of service and breach of trust.
.fault is not from my end. as arena flowers are unable to deliver to the address given by me, without any option i had cancelled the order.
they are witholding my money and not answering my calls ( arena flowers contact mob no.[protected]
as i had lost faith with arena flowers and do not have any plans in the near future to redeem the amount from them. i need full amount of rs. 1659 return.
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