Arena Flowers Complaints & Reviews

On 29th november 2023, i have booked a cake + flowers( order no.[protected] on the occasion of birthday and paid amount of rs. 1659/ to m/s. arena flowers and requested to deliver the ordered items on 30th november 2023 at ottapalam – kerala –pin code 679101.
while booking / placing the order i had given the full address with correct pin code. after delivery confirmation only i had paid the amount and confirmed the order.
on...

Ordered two bouquets to be delivered to the same address on the same day. Please see attached pictures to note what was promised and what was delivered. There was no way to get in touch with the company to follow their cancellation/ refund policy as they do not answer the phone nor have they bothered to reply to several emails sent to them, letting them know that the delivery was unacceptable. They were quick to accept the order and the INR...

This company needs to be sued. I ordered two premium bouquets from them for the same address delivery on the same day. What they sent looked nothing like what I ordered. They were unreachable by phone and they did not reply to any of the emails I sent them. Their refund/cancellation policy is bogus. The whole company deserves to be taken to court for cheating customers out of their money. INR 5000 down the drain...

Ordered flowers for my husband on Valentine's day with the belief that they will be delivered on the same day i.e. 14th Feb because that's what the site said "Flowers for Valentines day". On 15th Feb the customer care tells me that somewhere in micromini size text it was written on the billing page that the flowers will get delivered in 2 business days.
After that, they tell me that they have delivered the flowers to my address which...

"PLEASE DEAL WITH THIS COMPANY AT THE PERIL OF YOUR ORDER NOT DELIVERED AND ALSO NO REFUNDS"
Arena flowers is a pathetic flower delivery company, who failed to deliver an order paid for in full. For Mother's day 2021, I ordered 4 bouquets from 3 different vendors to be delivered to different cities of India. All of them delivered beautiful bouquets and on time, except Arena flowers.
When asked why no delivery was made, they...

I ordered some flowers online yesterday through arena flowers services the delivery was scheduled today in hyderabad, which was not done and iam unable to contact them... I got an email regarding the confirmation of order and payment was done... Why they have to accept the payment in the first place?? Is this some kind of scam... Given the situation and taking this for their advantage and stealing money??? This is outrageous. I would like...

It was a very bad experience sending flowers through Arena flowers. They sent flowers wrapped in a news paper. Will never again send anything through them. Our money got totally wasted. On first day they tried to deliver something which did not match the photograph of the product on their site, after we called them they took it back and said they will resend the product as in photograph . Then they called us and said they won't be able to...

I have placed an order # ar[protected] with arena flowers and i have chosen a specific delivery time 9-2pm, since 1pm i was following with them, at 1pm they sent me mail stating it is out for delivery, and till 9pm i had called and mailed them multiple times and they didn't had any details about the delivery person every time i called i was told it will reach within 1hour and it never reached till 10pm, at 9pm when their call center closes...

I ordered for a midnight delivery (With additional charges) which arena flowers did not deliver neither did they inform me (My contact number & email id was mentioned).

When i called customer service next day their reply was their team called the receiver but couldn't get over phone. My friend did not get any call actually.

Then i requested to deliver fresh flowers 2 days later, but they said after 2 days they...

I have placed an order on 14th feb for some one special who was leaving the organization the same day. The order was placed for a different city and for an organization based in india. I called the customer service 89 times the same day and emailed the customer service as well however no response. At last i got an email from arena flowers that the order status has been changed to processing. Another email dropped in my email stating that...

My order with order noar[protected] was supposed to be delivered on 07-feb-2019 uptill 8pm

What do they actually define a "same day delivery".

The only reason i have opted this site is "they are promising a same day delivery" and also the order copy sent as mail shows that.
So dissapointed. The worst site. I need my refund and need to cancel the order, doesnt make sense for getting it delivered today now....

I have received the bouquet i ordered and was thoroughly disappointed. The actual bouquet was not even close to the picture on the website... And the flowers were also drooping and the foliage was so drab... For your reference the order number is # arxxxx355020.

I am enclosing the picture on your website and the actual bouquet received. Although i understand that there could some variations... This was not expected... It looks...

My order with order no: ar[protected] was supposed to be delivered on 09-feb-2018 8:00 pm. To 11:00 pm.

What do they actually define a "same day delivery".

The only reason i have opted this site is "they are promising a same day delivery" and also the order copy sent as mail shows that.

If they have a order placement timing cut off for same day delivery, why was it not informed while billing, why...

Hello,

I am writing in to register a complain against arena flowers india (Arenaflowers.co.in). I had ordered a bouquet (On september 4, 2017) the picture of the website had a lavish packing and light colored flowers, but the one which was delivered was just a normal bouquet with a plastic covering. Any local florist would have given me that normal bouquet for 300 -500 rs, whereas the i had paid rs1062.2 rs which is a huge...

I ordered a door delivery of flower and the order specifies it will deliver within 2 pm on 14th Feb. While online payment, they clearly said it will be delivered as mentioned and you can contact customer care to track

Order No : AR[protected] 2/14/2017

The Order tracking shows as if it is delivering but nothing happened. There was no delivery and the money paid also not returned, All the customer care and helplines...