Asha Net — Internet not working / Speed issue

Always most of the time net is down and the only answer ( if they happen to answer the call or reply the message) we get to hear from them is it is not our problem. It is the company problem. I doesn't understand who / which is their company... As Asha net is our internet service provider and we have paid our amount to them so they are our company but which / what company they talk about. Also, if they are facing some issues from somewhere then they should try to resolve them put it's been around six month or more, we are facing same issue from Asha Net. Their service is very pathetic. Never ever I get the satisfactory anwers from them. Only I get to hear is it is not our problem from their end. So now whom should we ask, if the net is down. We have paid our money to them and they are accountable but...

Also, one more problem is with the speed of the net. What package we have taken, that speed we never get. The net data speed what they provide is not what they told us and what we bought.. Net is always slow...

Very very disappointing!! PATHETIC