Asha Net — no internet in premises, as well as no one is replying

Address:

Patel industrial estate ,

I have ashanet internet connection in vasai patel industrial estate, but in this lock down period, i am unable to access my camera too monitor safety of my premises, as internet doesn’t work, it just work from 9 am to 6 pm, rest there’s no internet connection, no one is answering helpline, i have taken static ip aswell from them, internet is now essential commodity and since in this lockdown we can’t go any where, internet is must, i have paid a yearly amount in advance too them, my complaint is that if this provider can’t give us service for what he has charged us, especially in this covid pandemic.