Asian Paints — Apex paint issue - Reg.

Address:

2/130 South First Street Aravayal Shanmugathapuram Devakottai Taulk Pincode 630314

Sir,

Your Technician Mr. Muthu Sankar his contact No. [protected], is coming and check the Apex paint Buckets ( 4 * 20 - 80 Litre) also check Asian Wall Primer Exterior Buckets (50 Litre) and take pictures.

Now discusses with suppliers and ask to painters paint the sample (Raw Paint) with out pouring the water but sample also same issue and they (Mr.Muthu Sankar) arranged 2lts sample shade no. 2950 but Apex17C Base instead of 20G Base as per instruction with out pouring water and Painted now issue was solved.

But your are compensate only 40 Litre and also myself 20 Litre new bucket exchange with Apex shade no. 2950 but Apex17C Base instead of 20G Base. As per your instructions instruction with out pouring water and Painted but your 17C base paint will be very diluted conditions now painting work pending due to the shortage paint.

Already myself asked 80 Litre but yourside only compensated 40 Litre and myself exchange 20 Litre now 20 Litre requires balance work, the shortage due to without pouring water as per your Technician instructions & Apex 17C base paint very dilute condition.

Myself informed your sale people only completed the painting work and close the Complient but they insisted me don't worry in any issue they're take care me, because with in 24hrs issue will be closed and gentle man agreement myself close the issue, Now issue was arises because of the Your paint quality.

Today morning(18/10/2021) contact him (sale person) still now no response and last Five days with out work Painter waiting due to shortage.

Apart from this issue, Already Two days no work processed, waste of manpower & money due to this 20G Base issue.

Due to the Man Power problem, Time Factor and your side no one response till last week, Myself procured another 40 Litre Apex 7950 17C Base (2*20) From M/S Valli Paints Devakottai and completed the painting work.

So kindly request to reimburse us 40 Litre paint Cost because I used 100 Litre of paints used for second coat only already one coat painted Apex 20G Base, if have any clarification send your people to site or paint dealer (m/s Valli Paints).

Once again requested to you reimburse the cost of 40 Litre paint (Apex 7950 17C) immediately because of your paint Apex 7950 17C problems and apart from this issue more than seven days manpower (7*4 =28) paint labour's cost should be refund because of your people delay & Paint Quality.

Till now issue not solved., Kindly solve the problem at the earliest, already more than one month over.

Regards

M.Sivapragasam
[protected]

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From: Sivapragasam M
Sent: Monday, October 11, 2021, 07:23
To: HL_BCC3
Subject: Re: Complaint No. [protected] Application Details

Please take care of this, Still now no one come, As you informed with in Twenty Four Hours assistance provided.
This is for your Information.
Regards
M.Sivapragasam
[protected]

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From: HL_BCC3
Sent: Saturday, October 9, 2021, 12:30
To: [protected]@live.com
Subject: Complaint No. [protected] Application Details

Dear Customer,
Complaint No.: [protected]
Complaint Created Date: 09.10.2021
Customer Name: SHIVA PRAKASH
Customer Address: SHIVA PRAKASH 2/130 Aravayal, South 1st Street, Shanmuganadhapuram, Devakottai Taluk 630314 TN SIVAGANGA Tel [protected]
Application Details:, ,
SSO Name: BASHA P N