I have been in touch with your call centre and executives in getting my grievance resolved.
1. 21/11/22 The customer care attended and got your personnel to visit my house on the problem of Algae on the roof.
2. 22/11/22 visited the house and took samples from roof. Got confirmation that it was indeed the poor quality of paint.
3. 30/11/22 Got SMS on compensation of 20L and 10L paint along with compensation of ₹4, 500 labor charges.
4. 23~30/11/2022 misplaced mobile
5. 01/12/22 sms send to VM-ASIANP declining your proposal of compensation
6. 1/12/22 Bibin Babu[protected], return call received at 10:30am saying that I should call Asian Paints and re-open ticket
7. 2/12/22 spoke with your customer care at 1324hrs IST for 23mins and 52secs. Could not talk to[protected] at 1621hrs and[protected] at 1844 hrs.
8. 3/12/22 spoke with[protected] at 1257hrs for 5mins 31 secs, telling me Mr Bibin Babu is travelling and will speak with me on 4/12/2022.
9. 10/12/22 spoke with customer care at 1513hrs for 8mins and 18 secs, again the same false promise of a call from Bibin Babu. Tried calling him at 1540hrs to no avail.
10. Thereafter the communication shut down from your side.
11. 26/12/22 spoke to customer care for 6sec, but network failed.
12. 28/12/22 spoke to customer care 1159hrs for 10mins 28secs, again false promises
13. 30/12/22 spoke to customer care 1501hrs for 5mins 19secs, got a call from[protected] for 1min but again false promise
14. 4/01/23 called Bibin Babu at[protected] at 1830hrs and 1831hrs but no response
15. 5/01/23 called Bibin Babu at[protected] at 1116hrs but no response
16. 5/01/23 called customer care, this time I was adamant I speak to the Supervisor, took me 3 (three) calls at 1117hrs (8mins 44secs) 1126hrs (0 sec) 1127hrs (3mins 51secs), finally got call from Supervisor Ms Farin[protected]. She conferenced Bibin Babu, whose lies were caught. He failed miserably as he was unable to respond to Ms Farin question of not responding to the customer i.e me. She further stated that a higher-up will call me before the end of day. Well I am still waiting for the call.
17. Email sent to [protected]@asianpaints.com on 23/01/23, no resolution
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