[Resolved] Asian Paints — asian paints home solutions

Tusher Majumder

from Delhi, Delhi

Address:

Mumbai City, Maharashtra, 410210

I had availed the services of asian paints home solutions for painting my 2 bhk flat at kharghar, navi mumbai, the work started in may 16 and ended in october 16, it took too much time to finish the job, painters not available. Home soultion team engaged local contractors for the jobs, painters were not professional and not trained. The behavior of the people engaged by the contractors were not of good taste. Lot of damages done which has not yet been rectified. The finishing were too bad. The repainting work done was not proper, they had put some other shade, the original was royal play, during re painting they applied royal shine, i had lodged complain, no[protected], but sadly no initiative has been taken by asian paints, one does not get value of money for the job done by home solution team, any complains i put up they line it up with one mr. Soheb who is their sro. Is there any body else beside soheb, every time he makes false promises to complete the job. It seems asian paints is not all bothered to look at the issues faced by customers, they are only of getting business and money but leave no stone un turned to harass the customer.

Was this information helpful?

No (0)

Yes (0)

Dec 8, 2017

Complaint marked as Resolved

Asian Paints customer support has been notified about the posted complaint.

Nov 06, 2017

Updated by Tusher Majumder This is in regard to my complain no[protected], the issues has not yet been resolved, asian paints home solution team has put up one mr. Soheb to resolve the issues. The same person has delayed the painting job at my residence, the job which takes maximum 15 days - painting a 2bhk flat took 7 months to paint inspite of making the total payment in advance, why every time soheb is put on the job - who is most un professional, egoistic, arrogant, asian paints so large organization does not have any body else beside this soheb,
Though the organization is highly professional and has good process but in reality or in actual its an high un professional organization, they do the job like a road side contractors, no check list given, no visits by asian paints team members during painting, days after days you have to wait for them to come, the damage done not yet rectified,

Verified Support

Nov 07, 2017

Asian Paints Customer Care's response We understand that you have had an unpleasant experience. We have escalated your complaint to the relevant team who will work towards addressing the same.

Verified Support

Nov 07, 2017

Asian Paints Customer Care's response We understand that you have had an unpleasant experience. We have escalated your complaint to the relevant team who will work towards addressing the same.

Related Asian Paints reviews

View all 873 Asian Paints Reviews

Comments

[email protected]

from Chengam, Tamil Nadu

I sent the dealership request through the customer care mail id last 15days back but still i didnt receive any mail and call from the dealership department ... whats is the next step i can do for getting the dealership

Asian Paints Customer Care's response, Nov 7, 2017

Verified Support

Hi, we are sorry to hear about your experience. Kindly share your phone number through a private message and our team will call you to understand and address your concern.