[Resolved]  Asian Paints — colour quality is not as per our expectation

Address:712235

We did an internal colour of my house using asian paints royale brand, before applying the colour we applied putty also from asian paint and then applied royale colour at around 5 months back, now we are seeing every wall is getting moisture and white marks are appearing on most of the walls, white patches are appearing in every wall, if we rub the wall with our hand it disappear temporarily but it appears again after some time. It looks really bad and truly we are really disappointed after using high quality asian paint colour. It is a new construction so there is no point of damp wall, so i would request if your representative can visit my place to have a look and sort out the issue. My address is as below

Barun bhattacharyya
176, s. C. Chatterjee street
Konnagar, hooghly
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Jul 16, 2018
Complaint marked as Resolved 
Asian Paints customer support has been notified about the posted complaint.
Verified Support
Jun 08, 2018
Asian Paints Customer Care's response
Dear Barun, sorry about the disappointing experience you had with us. We request you to please share your contact number. We can get your complaint registered and ensure that all your concerns are addressed satisfactorily.
Jun 12, 2018
Updated by Barun Bhattacharyya
Thanks for your reply. My Contact number is - [protected]. I would request your representative to visit my place and see the issue.
Verified Support
Jun 13, 2018
Asian Paints Customer Care's response
Dear Barun, thank you for sharing your contact number. We have escalated your concern to the relevant team. We assure you that our team will address the issues raised by you.
Complaint comments 

Comments

I do external colour dam proof and apex ultima 80 liter
But all colour remove automatically in 2 day please solution in 2 day otherwise I comment in consumer court
My complaint no is [protected] but representative will Not contact for site visit

Asian Paints Customer Care's response, Jun 26, 2018
Verified Support
Dear Bhavesh, we regret the unpleasant experience. We are sharing this with our team and they will get in touch with you.

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