[Resolved]  Asian Paints — Exterior painting of my house in 2016

Address:

Kolkata, West Bengal, 700019

In February 2016, Colour Concepts, an agent of Asian Paints in Kolkata, used Ultima Protek to paint our house at a exorbitant price claiming Ultima Protek would protect the exterior of the house from damp. It was therefore very disappointing to see damp on 2 external walls in June 2016. I reported this matter to Colour Concepts who said that they would sort out the matter after the monsoon in September. Although I kept ringing them about this matter, nothing happened. In January 2017, Mr Vishwanath Agarwal visited the site and took pictures of the damaged area and my warranty papers. Although I've been in touch with his senior, Mr S Kar, this matter has not been resolved. In fact I keep getting fobbed off with various excuses. It is a disgrace that the external painting done under the name of Asian Paints has failed to live up to our expectations. Their advertisements regarding Ultima Protek seems to be based on false statements as it does not protect the exterior from damp. I am extremely upset that although I paid nearly 2 lakhs to have the exterior of my house painted, the paint is peeling or dropping off and their after sales service is extremely poor and inefficient. I have been ringing Asian Paints agents in Kolkata, Colour Concepts, for nearly one year and have not been given any assurance that the matter will be dealt with satisfactorily.