[Resolved] Asian Paints — Extremely bad service anc after sale support

Yogi Dwarka

from New Delhi, Delhi

Address:	110078
Website:	www.asianpaints.com

I took paint service at Dwarka New Delhi. Company did a extremely bad painting work. I am struggling with their executives for last 6 months for repair for left out work but they do not respond at all.

Every time I am given a new date form repair but neither anyone turns out in those dates nor I am informed. One mistake I did was to make full payment.

After lots of followup with local contact Harendra ([protected]), i contacted his senior Vaibhav on December 2016 and he assured action within a week. But despite regular follow up even today (12 March 2017), repair has not happened. I called Vaibhav ( [protected]) at least 30-40 times in a day but he does not take call.

Then I contacted Ms. Astha Gupta (98***41023) senior of Vaibhav. She was even worst. She talks all goods but is extremely bad executive. Despite her intervention, work has not completed in 15 days.

Another issue with Asian paint was refund of color consultancy changes of INR 2000. It took me 4 months to get back 2000 from the Asian paint. I had to extremely rude with them after follow up of 4 months then they returned my money. Otherwise they were giving dates over dates.

I do not know where should I complaint now. Asian paint senior executives number are not available on their website.

In sum, do not trust services of Asian paint and do not pay them money until your work is fully complete. Or you can hold back some amount for one or two months after completion of paint work.
Vaibhav, Astha and Harendra their 3 executives are completely useless

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May 9, 2017

Complaint marked as Resolved

Asian Paints customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2017

Asian Paints Customer Care's response Dear Yogi, we are very sorry to hear about your experience. We will investigate the concern internally and you can rest assured that our team will address all the issues faced by you.

Mar 19, 2017

Updated by Yogi Dwarka It has been 7 days since i lodged compliant but no action has been taken by Asian Paint. In fact no one has called. I tried reaching Astha Gupta but that lady seems to be most unconcerned. I am asking phone number of her senior for last 15 days but she is not giving, she gave me an email id Vinay Charaniya but that also incorrect. I do not know where to know.

This cheat company Asian Paint has taken money and now not no one from them is responding. No one should take their services. They seem to be fraud.