[Resolved]  Asian Paints — Ezycolour Home Solutions Complaint No:[protected]

Address:	600125
Website:	www.asianpaints.com

Dear Sir/Madam,
We have paid 85% of the amount Rs.85, 212 towards our building exterior painting service to Asian Paints Ezycolour Home Solutions on 31st May 2016. Please find the attached payment receipt for the same. They were supposed to complete the painting work on[protected], but after repeated complaints to their customer care team and local painting team so far the work is not completed in neat manner. Please refer the below complaint reference number which is provided by Asian Paints Customer Care Team and so for no action from their end.
APEHS Complaint No:[protected] Ezycolour Home Solutions Complaint - Vaithilingam Muthiah (Chennai) (Complaint No:[protected]
We also got very poor service in terms of painting quality provided by them. Even though they have told 3 years warranty for APEX product, but while painting itself they were not doing proper. Whenever we raised the issue about the quality, they will disappear from the site for more than two months.
Please find the attached picture in which there were some area they even didn't paint at all. Actually they were putting sub contract to some local contractor and they were made false promise ASIAN painters will provide best quality of painting service. But we received very much poor quality service which is not yet completed till date (almost 90 days got over).
Also very poor Customer Service Team. Whenever I asked the quality team to visit the site for the correction they were repeatedly forwarding the same person where he always tell us only that much we can provide. I have really very much struggled to get the work done in each phase of the painting.

As per the agreement they should get remaining 15% of the work after completing first quote but they haven't completed the first coat till today 9th Sep and some of the places they even not ready to correct/neat painting.

Please help us to get either refund or better quality of painting service ASAP.

There are lot to complaint about their style of work in each phase since after selecting the color but neither customer care team nor painting service team ready to listen/providing better service after receiving the payment for longer time.