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[Resolved]  Asian Paints — Pathetic work and Not receiving a receipt of total paid amounts

Hi There,

I availed painting service 5 months back, I was told that I have a warranty of 3 years for the paint but I see that paint is peeling out and shading out just in 3 months. I have shared my first complaint on Jul 27th and since then following up but issue is not resolved. This is the complaint number 270721C15006. Tried reaching out through emails and phone, every time I get a standard response stating someone is looking into it but nothing has been done yet

Also, I made all my payments but I haven't received the receipts of my payments and have been following up with executive but haven't received the payments receipts yet.

Request the team to look into it and help this fixed.

Complaint number: 270721C15006.
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Jan 4, 2022
Complaint marked as Resolved 
Company executive Aneesh reached out and ensured that my issues are resolved. He was very professional and clearly explained the resolution they can provide. He coordinated with his team and made sure that whichever wall had issues were repainted with no cost. Really thankful to Anish and Umesh who resolved the problem quickly and swiftly
Asian Paints customer support has been notified about the posted complaint.
Complaint comments 
6 Comments

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Comments

Hi Ashish, we are sorry to hear about your experience. We have forwarded your complaint to the relevant team and you can rest assured that our team will address all the issues faced by you.
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Hi Ashish, kindly share your contact number so that we can get in touch wit you.
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ashishtiwari008's [Complaint's author] reply, Oct 8, 2021
My contact number is +919966045868
Asian Paints Customer Care's response, Oct 8, 2021
Verified Support
Thank you for sharing your number. We have escalated your complaint to the relevant team who will work towards addressing the same.
I have been hearing the same bot response from the day I lodged the complaint since last 4 months...even after sharing my contact number no one from the team acknowledged the complaint or reached out to me in regard to this. This shows a great deal how customers are treated by Asian paints...
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ashishtiwari008's [Complaint's author] reply, Oct 18, 2021
Today marks 10 days and I haven't received any response...Does replies added by Asian paints in this forum are genuine or those are just to make users fool?
No one from Asian Paint team has reached out to me, It is more than 25 days now and forget solving the problem team didn't even bother to acknowledge the complaint
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Hi Team,

Someone from Asian Team reached out on Oct 30th and said that they are busy because of Diwali and other festivals and technician will visit after Diwali, I waited till date and it is again a month and no response. I am sending messages but no one is responding.
Is it some kind of a strategy to fool users, someone will reach out and will say it will be fixed and will never come back again. This has happened 3 times till date.
I have been following past 6 months, whoever comes agrees that its an issue but no one addresses it. Please team look into it and get this fixed.

Awaiting positive response from Asians Paint team

Thanks,
Ashish Tiwari
Reply
Asian Paints Customer Care's response, Nov 30, 2021
Verified Support
Hi Ashish, we have already escalated your concerns to the relevant team. They will reach out to you with an update.
Hi Team,

Its been a week without any response, escalation to the relevant tea doesn't see to work. Can you please look into this?

Regards,
Ashish
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