[Resolved] Asian Paints — Quality of paint | |||
Customer ID Code: 11569299 Sub: Complaint registered against low quality paint from Asian paints – Asian Interiorpaint – Royale shine 2 coats was painted in our newly constructed house by November 2013 in First floor and by January 2014 in Ground floor. Complaint: Now it looks Oily and uneven glazing effect in many places and almost all walls reflect the same in First floor. Ground floor also similar effect. Asian Paint quality person from Chennai visited the sight and accept the complaint. Calls Received From Company: Mr. Soloman [protected]Chennai Quality [protected]Tirunelveli Office [protected] For repainting the ground floor I spend Total Labour Paid: Removing the defective paint 4X700 = 2800 Painting Primer 3X700 = 2100 Two Coats Paint (5+4) 9X700 = 6300 Total Labour spend for Ground Floor = 11200 Cost of Primer = 680 Total = 11880 To be paid for Ground For first floor 11880/Rs. Total 23760.00 Rs promise to pay. But after painting they are not paying the amount. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Asian Paints customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Sree, we apologise for the inconvenience. Our team will contact you shortly to address your concern.
Reply
Thanks for the response. I expect this response to solve and full fill the the customer expectation.
Dear Sree, thank you for giving us an opportunity to address your concerns and sharing valuable feedback with us. With regards to your complaint lodged with us (Complaint No.[protected] Dated 08/03/2014), we have responded to your concerns as under :
On receipt of your complaint, an inspection of your site was done by company’s representative on 13/03/2014.
During the visit, a layer of white powder was seen on 3000 sq ft interior walls of the independent house on the ground and first floor. It was a fresh painting site and painting was done approximately one year ago.
The application procedure followed at you site was one coat of Decoprime Cement Based Primer – Water Thinnable and two coats of Royale Luxury Emulsion.
Please note that we are one of the leading paint manufacturers in India. It has been our privilege to serve millions of consumers across the country and
our reputation as a manufacturer of quality products is based on consumer satisfaction basis their experience of our products.
Company had offered you material (50 Litres) as well as labor (13200 INR) only for the affected area and the rework was completed in the month of August 2014.
We hope and trust that you would have understood the matter in its true sense and right perspective. We look forward to more opportunities to serve you in future
On receipt of your complaint, an inspection of your site was done by company’s representative on 13/03/2014.
During the visit, a layer of white powder was seen on 3000 sq ft interior walls of the independent house on the ground and first floor. It was a fresh painting site and painting was done approximately one year ago.
The application procedure followed at you site was one coat of Decoprime Cement Based Primer – Water Thinnable and two coats of Royale Luxury Emulsion.
Please note that we are one of the leading paint manufacturers in India. It has been our privilege to serve millions of consumers across the country and
our reputation as a manufacturer of quality products is based on consumer satisfaction basis their experience of our products.
Company had offered you material (50 Litres) as well as labor (13200 INR) only for the affected area and the rework was completed in the month of August 2014.
We hope and trust that you would have understood the matter in its true sense and right perspective. We look forward to more opportunities to serve you in future
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Asian Paints House 6A, Shantinagar, Santacruz (E), Mumbai, Maharashtra, India - 400 055
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