[Resolved] Asian Paints — The Color code 7978 is completely different in the site | |||
Dear Sir, My builder and myself selected the color the 7978- Orange frost after seeing the demo on the Asian paints dealer shop (LAKSHMI PAINTS, Adhampakkam, Chennai-88). This colour is supposed to be very lite. But once we applied it on the wall it is very bright and looks like yellow which made me highly disappointed. The dealer says that he cant help as this is how he gets it from the manufacturing unit. It would be highly appreciated if you can depute one of your advisers to look in this issue and arrange to deliver what I chosen or any lite colours. Regards, Hari Prasanth S Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear Aparna,
Thanks for your response.
Below are my details
Name : S.Hari Prasanth S
Address, #6, Maragatha Krishna Apartments. Tharabharathi Street, Puzhuthivakkaam, Chennai-91.
Mobile Number: [protected]
Below are the details of the dealer:
Dealer :Lakshmi Paints
Address: 176, Medavakkam Main Road, Adambakkam, Chennai- 600088, Tamil Nadu
Phone:[protected]
FYI : I have also registered a complaint under the ticket[protected] with Asian Paints.
Your earlier action is highly appreciated.
Thanks, Hari Prasanth S
Thanks for your response.
Below are my details
Name : S.Hari Prasanth S
Address, #6, Maragatha Krishna Apartments. Tharabharathi Street, Puzhuthivakkaam, Chennai-91.
Mobile Number: [protected]
Below are the details of the dealer:
Dealer :Lakshmi Paints
Address: 176, Medavakkam Main Road, Adambakkam, Chennai- 600088, Tamil Nadu
Phone:[protected]
FYI : I have also registered a complaint under the ticket[protected] with Asian Paints.
Your earlier action is highly appreciated.
Thanks, Hari Prasanth S
Thank you for your details Hari. We will share the same with the relevant team and get back to you shortly. Please do bear with us.
Dear Mr. Hari Prasanth S
This has reference to your referred complaint of Shade Variation (Shade Name - Orange Frost) in Royale Shyne.
We have perused all the contentions as set forth in the said complaint and the same are replied as under:
Our representative had visited the site and customer observed that the shade "Orange Frost" in Royale Shyne was matching with Colour Pallette.
In order to confirm the same our representative further tinted 1 litre of the shade "Orange Frost " in Royale Shyne and applied on the wall.
On drying the Shade was matching to the colour pallette and then second coat was applied on the wall and the problem was resolved.
We hope and trust that you would have understood the matter in its true sense and right perspective. We look forward to more opportunities to serve you in future
This has reference to your referred complaint of Shade Variation (Shade Name - Orange Frost) in Royale Shyne.
We have perused all the contentions as set forth in the said complaint and the same are replied as under:
Our representative had visited the site and customer observed that the shade "Orange Frost" in Royale Shyne was matching with Colour Pallette.
In order to confirm the same our representative further tinted 1 litre of the shade "Orange Frost " in Royale Shyne and applied on the wall.
On drying the Shade was matching to the colour pallette and then second coat was applied on the wall and the problem was resolved.
We hope and trust that you would have understood the matter in its true sense and right perspective. We look forward to more opportunities to serve you in future
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Regards,
Aparna