[Resolved] Asian Paints — underestimation of costs by asian paints vendor - surya enterprises. | |||
We had asain paint ezy home representatives to come and give us an estimate for the painting of two rooms in the house 25th october. The representative from surya enterprises came over and gave an estimate of 55000 inr which we agreed to and work started. On scraping the walls, the contractor mentioned that the walls are bad as plaster had come out and then mentioned a lot of walls are in bad shape and gave an estimate for replastering of 35000 inr on 28th october This replastering estimate was given post the work commencing once we already paid the 55000 inr. It should have been given when the initial estimate was given and not once the work started, your vendor should have bought the mason to check the walls as well initially and not when the painting started. I believe this is to be very unprofessional on asian paints part and its vendor surya enterprises, if they could give me the estimate on the painting and walls in advance, i would not have done the paint work in the first place. I would want these charges of 35000 to be waived as it exceeds the said initial budget by a huge amount. Kindly get back to me at the earliest. Regards Johann mobile - 91-[protected]/ landline[protected] Was this information helpful? | |||
Nov 30, 2017 Complaint marked as Resolved Asian Paints customer support has been notified about the posted complaint. Verified Support Oct 30, 2017 Asian Paints Customer Care's response Dear Johann, we are extremely sorry for your experience and understand the concerns raised by you. We have forwarded your complaint to the relevant team. You can rest assured that our team will address all the issues faced by you.
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