Jul 10, 2025
Updated by sandippaleden Dear Sir,
It is very disappointing.
Please find the comments-
1. Master Bedroom: Floor stains not removed – Floor stain which is observed is not due to paint or related to any scope of our work. - You were supposed to do the work by covering the floor with Floor Guard Sheet (included in the cost sheet), which has not been done (photo not available with me, can't show you evidence right now). Floor stain was not present at the time of hand over to you; (hence your clarification has no base) – Sir we have earlier mentioned after our team visit it is observed that floor stain is not due to paint or related to any scope of our work. Though we tried cleaning it, it is not getting removed.
Follow the Comment- **
2. Kids Room:
· Floor paint marks persist – We will send a paint cleaning team and get it checked once again and do the needful. – Please specify the date – Team visited and same is attended, and it is observed that floor stain is not due to paint or related to any scope of our work. Though we tried cleaning it, it is not getting removed.
Follow the Comment- **
· Study unit lamination uprooted and not fixed – Sir the laminate chip off which is observed is due to physical damage, to repair it will come up with extra cost. – Accepted, extra charges will be paid, rectification work may please be arranged – Sir maintenance work will be done from our vendor end once they receive the payment they will take 4-5 days to complete the work. You can connect with Debjit for further assistance. –
You have not given any quotation till now; you are requested to give the quotation.
3. Common Bathroom:
· Partition installation damages to floor/ wall tiles not addressed - We will send team get it checked once again and do the needful. – Team visited and grouting work is done.
· Fittings, commode, and basin covered with paint marks - We will send a paint cleaning team and get it checked once again and do the needful. – Please specify the date - attended.
· Window glass not cleaned, paint marks visible - We will send a paint cleaning team and get it checked once again and do the needful. – Please specify the date - attended.
4. Kitchen: Damaged tile not fixed - We will send team get it checked once again and do the needful. – Please specify the date - poor workmanship, please refer to the attached picture, check and comment on this please – Sir this tile chipped was not done during kitchen installation work, it could have happened during civil work (granite and tiles installation wok) which was not in our scope, though we have sent team to do the touchup work.
Follow the Comment- **
5. Hall:
· MCB Box area not as per approved design/ drawing – Sir the texture which was selected is done as per selection only. – There is a hell and heaven difference between design and actual, the matter was discussed many times with you and your team. May please rectify and cover the MCB as per design (photo attached) - Sir the texture which was selected is done as per selection only
This issue is not about the texture; it's regarding the design itself, which does not match the final approved version. Specifically, the MCB is not covered as it was clearly shown in the original design. Please refer to the final design for clarification. I hope this clears up the confusion.
· Partition fixing not as per design – Sir partition is done as per design only, there were some paint finish issues which were already addressed earlier.
· Floor paint marks not removed - We will send a paint cleaning team and get it checked once again and do the needful. – Please specify the date - after our team visit it is observed that floor stain is not due to paint or related to any scope of our work, though we tried cleaning it, it is not getting removed.
Follow the Comment- **
· TV Unit switchboard openings (2) not closed with blanks – Sir those two points are kept for HDMI cable that will travel from TV unit to set-top box, we cannot close the HDMI cable provision. – These points are kept open which is against the aesthetic look, blanks to be provided to hide that, was with your scope – Sir those two points are kept for HDMI cable that will travel from TV unit to set-top box, we cannot close the HDMI cable provision, if needs to be closed with blank plate extra charges will be added, which will be done from our vendor side, you can connect with Debjit for further assistance.
Debjit has been uncooperative throughout. If these matters had been handled through your representative from the beginning, I would not have had to follow up repeatedly via email.
6. Music Room: Ceiling light showing loose connection within 4 months of installation – Sir only installation of lights was in our scope which we have done, any other work will come up with extra cost. -Please check installation issue, as I have mentioned it is loose connection, which has to be checked – It was checked by Debjit and the issue is with the strip light which was not supplied by us, that needs to be changed for which additional charges will be required, request to connect with Debjit for further assistance.
You have not given any quotation till now; you are requested to give the quotation.
Comment- **
For your kind information, the installation of the granite was within your scope of work, while the granite material itself was provided by me. It has also been observed that no floor covering was used during the execution of your work. For your reference and documentation, please find the attached evidence highlighting this issue. Furthermore, at the time of handing over the site to you for interior project execution, there were no tile defects or stain marks present. If any such issues had existed, they should have been clearly documented and communicated at that stage. Therefore, it is expected that the site, including all flooring and granite surfaces, should be returned in the same condition in which it was originally handed over.
Regards,
Sandip Pal
Customer ID: [protected]
Contact details: [protected]/ [protected]
Mail ID: sandy.[protected]@gmail.com, [protected]@ntpc.co.in
Project address: Flat no – 5E1, 5th Floor, Tower – 1, Eden The Forest, Beerpara Lane, Paikpara, Kolkata - 700030
Post your Comment