[Resolved]  Asian Paints — Work Contract Repainting of House interiors

Address:

Pune, Maharashtra, 411028

Work contract for repainting of complete interiors of a three bed room flat was given to Asian Paints under their ezycolour home solutions. The contract work was executed from 16-29 Apr 16 using waterbased Royale Luxury Emulsion paint under customer code 12488352, Warranty No/Job ID No PUN1503152 by Shree Services Pune for a payment of Rs 94, 000/- .
The work was completed on schedule and seemed reasonably satisfactory except that the assurance that the work will be carried out without any dust was quite misleading. For the complete period we had to bear the dust and muck as their clearing up at the end of the day was hardly satisfactory.
After a couple of months we noticed bubbled streaks emerging on some of the walls and in another month or so we noticed similar situation on most of the walls. We called the Asian Paint supervisor Santosh who opined that the bubbling has occured because the surface cracks have not been properly filled and these will have to be attended to again. He however advised that it would be better to undertake the work post monsoon.
Our efforts to contact Asian Paints over the last month have so far not borne much fruits. Calls are mostly not attended to. We have been told that a technical expert has to inspect the place before the work can be undertaken, but he is very busy and has not been able to find time to come here.
The overall experience has not been satisfactory. One had opted to get the work done through a reputed company like Asian Paints rather than some small time contractor with the expectations of a hassle free professional job. Unfortunately it seems we were not realistic in our expectations.