| Address: | Linking Road, Mumbai | | Website: | ASICS |
I had purchased 4 pairs of Asics Shoes in the last 6 months (4 Pcs Gel Kayano 29 and a pair of Gel Cumulus 24) in Mumbai. Unfortunately the Gel Cumulus developed a small hole in the upper net of the right leg in the month of February’23. We wanted to observe it a bit more and found the hole getting bigger. Finally took up the matter with the Asics Brand Shop at Linking Road in April’23. We were assured that the needful will be done and after follow up for over two weeks now we learn that the same can not be attended to.
Being an ardent user of Asics for over the last 5 years I an disappointed at the approach of Asics. This shoes has been used only for 2 months from the time we have purchased it. How can a reputed brand shoe develop such problem within a few months of purchase. This is a serious quality/manufacturing defect.
Looking forward to an early resolution.
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