[Resolved]  Ask Me Bazaar — Received an Used Phone instead of new phone- Order No.- NDD-4579094

Address:

Indore, Madhya Pradesh

Hi Team, I ordered for a new HTC 826 desire (GSM+CDMA) phone but I was shocked to see the phone which I have received is an old phone. I have ordered the phone on 13th August 2015 which should have been delievered to me by 12 pm of 14th August 2015 but I received till evening. Problem which I faced are as follows:- 1) Till now I haven't received any email from ask me bazar as I do get in other sites like flipcart. I never received the email when I placed an order, I never recevied email when my order was received. I have not received email for my 2 complaints as well (Complain no. qrc1187 & qrc 1253) 2) Then next day which was 15th August I received a message on my cell phone that your phone is out for delivery then after sometime I got an another message saying it has been delivered. So does it mean that it was a message for my real phone and the phone which I have received was changed by someone in between. 4) The phone which I received was a used one. I called customer care before ordering to know whether that phone which I am ordering is a new or old or refurbished he told me it's a new phone. 5) Then I have not received any bill with the phone so I called again to speak to the customer care they told me that you should have received the bill with the phone itself. 6) Then I never received any bill with the email as well unlike the other sites. 7) Phone ear phones are duplicate. 8) The phone has the lot of scratches at the back. 9) There should be 1 sticker at the back of phone which is also not there. 10) Boundaries of the phones are faded and are of dual shades of blue. 11) Charger has the lot of scratches. 12) The box in which I received phone is damaged from many places. 13) The phone doesn't gets fixed in inner bix as it is of 816. I have confirmed with the some of the best dealers in indore that phone is 100% an used phone. I have raised a complaint against this and my complain no is "QRC1187" as given by last customer care executive(Person with whol I have spoken in last yesterday around 8 pm). So I need my money back and also need a compensation for same. I have attached pics for your reference. Please get back to me for proper resolution. Regards, Rutul Shah +91-[protected]