Asus India — asus mobile service

I purchased asus zenfone max mobile one year back. Recently it started to develop some software problem and not booting. But it is charging normally. I took it to asus service center at vijayawada and they took it inside and said it is not charging. However i asked them to diagnose the problem and call back me with an estimation. They told me that some pcb connected with charging and mouth piece is defecting and will cost rs. 1250 to replace and software will be updated within the same cost. Now they say motherboard is damaged. I have 4 asus mobile phones at my home and purchased them with great anticipation of good quality as the name is familiar. Now i am made to review my opinion about the company and its services. I did not take the phone back. I can not prove anything either. I dont have the intention of getting it repaired, as i feel i am deceived. What can i do now. I just want to share my feeling as it could be of some help to others before they grew expectations about the company and be more careful and not to trust blindly.
Was this information helpful?
No (0)
Yes (0)
Asus India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Asus India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    1251
    Pending
    0
    Resolved
    143
    Asus India Phone
    +91 85 5423 8449
    Asus India Address
    18-474, Lakshmi Towers, Old Town, Anantapuram, Mumbai, Maharashtra, India
    View all Asus India contact information