Order ID: OD[protected]
I purchased the product on 3rd Aug 2023, received on 4th Aug and found battery charge issue on 4th and raised return request in Flipkart.
Service request was raised for technician visit on or before 18th Aug but Asus took 13 days i, e, on 16th the tech visited and unable to fix the issue.
Later I came to know the product was out of warranty and also I am waiting for getting DOA cert but its delayed.
so overal, from 4th Aug to today (18th Aug) I have been waiting for a simple replacement followed by tech visit DOA etc..which is not satisfactory at all.
Now I dont know what is the status of DOA as tech has not updated details in flipkart portal and I am unable to check in Asus portal so had to ask chat support to escalate and get realtime update which is again not user friendly one. SO overall the process is not good, overall time taken for tech visit +DOA is also quite not good and no update on the status of the RMA ID via SMS/Email is also one of the things should be improved keeping customer visibility as I deserve the right to know the exact status of each steps.
Flipkart still insiting me wait till 19th August and mentioning I might get replacement or Refund .
I did not ask for refund as the product is out of stock and offer ended and not available on the same price now.
so pls help me with replacement of this brand new laptop delivered was defective when delivered.I purchased the product on 3rd Aug 2023, received on 4th Aug and found battery charge issue on 4th and raised return request in Flipkart.
Service request was raised for technician visit on or before 18th Aug but Asus took 13 days i, e, on 16th the tech visited and unable to fix the issue.
Later I came to know the product was out of warranty and also I am waiting for getting DOA cert but its delayed.
so overal, from 4th Aug to today (18th Aug) I have been waiting for a simple replacement followed by tech visit DOA etc..which is not satisfactory at all.
Now I dont know what is the status of DOA as tech has not updated details in flipkart portal and I am unable to check in Asus portal so had to ask chat support to escalate and get realtime update which is again not user friendly one. SO overall the process is not good, overall time taken for tech visit +DOA is also quite not good and no update on the status of the RMA ID via SMS/Email is also one of the things should be improved keeping customer visibility as I deserve the right to know the exact status of each steps.
Flipkart still insiting me wait till 19th August and mentioning I might get replacement or Refund .
I did not ask for refund as the product is out of stock and offer ended and not available on the same price now.
so pls help me with replacement of this brand new laptop delivered was defective when delivered.
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