A[protected]-0014
Model : Asus Rog3 phone
S/N : L9AIGF0063057TH
Very Bad Experience in my life after buying "ASUS GAMING PREMIUM PHONE"
I had given my Asus mobile premium phone to the Vashi service center for the Air trigger issue & camera blur issue.
they return my phone after replacing the camera and installing software and downgrade firmware for the air trigger issue.
and they assured me that the problem will be set right but they returned it but when I checked the problem still persisted again. They also facing air trigger issues while using my premium phone. but they return my phone and inform me need to contact Asus.
Why do I need to contact Asus if my phone is under warranty? Is This Service center provides a service to ASUS customers?
meanwhile, I return home with my phone and continuously followup with Asus from[protected] to till but no one gave me service under warranty.
on 20th Jan 2022 I have received a call from Asus. as per her, I need to submit my mobile to the service center because RMA is not created. so I am asking her if RMA is not created why you are not updated after[protected].
you are taking 17 days to inform me my RMA is not created. I am asking her a simple question what do you do in 18 days my issue. she is laughing at my question.
The same day I visited the Dadar server center (F1 Info Solutions & Services PVT. LTD) after taking my leave from the office. but when I reached the Asus service center they do not accept my phone. they demand money to hand over my phone in the service center under warranty. same time I call "Anas" (Toll-free)
and inform all issues which I am facing after visiting Dadar service center. "Anas" Asus (Toll-free) and service center person talk with each other but failed no result getting.
"Anas" Toll-free person disconnects my call without completing any sentence. Is this ASUS Toll-free Service?
again I dial toll-free no the same time and talk with Ishwar from Asus. as per him, I need to go home and they will update me within 72 hours. I ask a simple question how many 72 hours are taken already from[protected]? again the same reply from you.
I am not using my phone for a month. also, I am taking leave to visit the service center multiple times. also, my warranty is expired after 26th Jan 2022.
I just want to know ASUS is a Brand or Third class local brand? is this type of service you are providing to ASUS Premium Users?
How many days did you require to resolve my Airtrigger and camera issue?
The CEO feedback option is useless. I am multiple time complaint but no help received from their site also. Now I have no other option, I am going to share my bad experience with Asus on social networks.
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