Asus India — asus service center

Address:

Faridabad, Haryana, 121001

Dear sir/mam
I am prashant roy an architect. I have been a loyal customer of your product for the past 2 years and i never went for service center,
But this time it was needed to go there, and i am very disappointed.

I forgot about warranty of my laptop. It's still under warranty, unfortunately till tomorrow.
I went to the service center which is in faridabad sector 37.
He asked me about warranty, i said no!! He didn't check also, he asked for 250 rs and check the laptop, i have no idea what did they do, and said some hard-disk detector problem, and asked me to pay 1400 rs to replace it. They didn't even gave me job sheet and all.
Now i went to the nehru place, delhi asus service center.
There i gave them laptop, now they are saying, its outside open your warranty has been rejected. The both small and main motherboard has problem we need to replace it. Its better to buy a new laptop or pay 36989 rs to repair both parts.

I was appalled at such behavior. I hope you would look into the matter, and take an appropriate action. Asus has been known to provide good services, and such events tarnish the company name, so please address this issue soon.

Thank you for your co-operation.
Sincere regards,
Ar. Prashant roy
[protected]