I have been using an Asus Laptop for the Past 2 years. The Model is ASUS R510JX. Currently the laptop is in out of warranty. For the Past one week, i have the power on problem. The laptop is not switching on for some reasons. I check it internally, everything was good. But i think the Pin that mounts the cable from the Power button board to the motherboard was little bit loose and has some problem. So took the unit to nearby offical Asus Service Center (V-Connect in Salem-TN, India). The told me that they have to change the entire motherboard for the laptop and it will cost me Rs. 59, 900/-. I have purchased the entire laptop itself for Rs. 64, 447/- only and now they are asking me Rs. 59, 000/- for changing the Motherboard alone. Also, F.Y.I the motherboard is perfectly working, only the cable mount for the power button board got some problem. For that they are telling that they have to change the Motherboard along with CPU & GPU. I literally can't able to understand what kind of scam is this...Just for a laptop motherboard, they are charging me Rs. 59, 000/- and that lady in the front desk is advising me to buy a new laptop instead. Herewith, i have attached the Invoice of my product as well. Kindly tell me the reason why they are charging me Rs. 59, 000/- for a motherboard (that too Just for a Pin problem). This is the level of service Asus is providing here in India?? I indeed need an explanation for this issue. This is in fact a serious issue. Your employee from your authorized service center is advising me to throw my existing laptop & purchase a new laptop just for some issues in the cable's pin!! They are repeatedly telling me that if the laptop is under warranty, they would have changed it for free, I told them that i'll pay for whatever it takes to fix the problem. But they are asking me to pay Rs 59, 000/- for the laptop that i have purchased for Rs. 64, 447/- which is 91.5% of the laptop's Price. Really frustrated service from Asus. Soon i am gonna make a video on this in my Youtube channel as well. So that people will be aware of your Brand and the type of service that you guys are Providing..
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